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04-12-2012 02:32 PM
Hi, I'm having 2 problems with my printer.
1. It says it's jammed, but it is not. I took everything out following all instructions, several times.
2. the message comes on that I can cause damage by not pressing the off button. I always press the button. Help! I have an HP Officejet Pro 8500A e-All-in-one A910a
06-17-2012 01:24 PM
I unortunately have the same issue which is driving me insane, I have tried the resets, but nothing seems to work.
Can a member of the HP team add more advice, as thier are varoius threads with similar problems offer the same solution with very little success, in many instances.
06-18-2012 12:43 PM