HP Support Forums
Join in the conversation.
09-28-2010 04:38 PM
Photosmart 3210 will not print black only when color cartridges are either empty or missing.
The manual says that Black only printing should work when color cartridges are empty.
Printer gets stuck on message telling me that empty cartridge must be replaced to resume.
Is it possible to print Black only without color ink cartridges either empty or missing?
09-28-2010 05:44 PM
Here is a document on our support site that covers this issue: http://h10025.www1.hp.com/ewfrf/wc/document?docnam
Please let me know if you are able to resolve.
09-28-2010 06:51 PM
Thanks for your feedback. Being an pseudo-IT tech with engineering background in my profession I am having an issue understanding why my top of the line (and expensive at the time of purchase) personal printer cannot print if I stick black ink cartridge only in it. There is something ill about complex operational philosophy of this printer. While I can accept the weakness and limitations, I am having problem accepting techno-gargle explanations why my printer would not print. There is black ink in it and it should print black/grey-scale, but it wouldn't. As a user I expect simplicity, and I do not want to be caught with the drawer full of black ink cartridges of no use, because I have to also buy the color ones to print black. Does this make sense to anyone?! While HP may produce the best printers there are, on the next go I may settle for more convenience and less frustration.
You know what? Same goes for my car. Recently I jumped form many years of driving Honda to a Mercedes Benz. Great car, bad experience... guess what my next vehicle will be? :-)
06-01-2011 11:20 AM
I have all colors - except Cyan and a full black cartridge and I cannot print. I'm totally locked and since Cyan is the only problem, this is absolutely stupid that I can't print in black. For a while it let me print in Black only - but I shouldn't have to click on print in black only and then press OK on the printer for every print job.
06-22-2011 12:45 AM - edited 06-22-2011 12:47 AM
This is the exact same situation. Cyan ink tank empty. Ample black etc. For a while I could choose Black Only. Now it says that I need to replace the Cyan to ensure printer health. It's not like I was using Cyan with the Black Only mode. Nothing has changed from now to when it first reported Cyan was out (and let me print using Black Only mode). It seems that it only does this by design. There is no solution, because that's what it is designed to do. After a certain period of the cartridge not being replaced, you are also locked out of Black Only mode. There is no knowledge base article directly addressing this issue as it is not an "issue" according to the posts made by HP reps. As one rep said, if you don't want to print color and only print black, you can't, so buy a new printer. :/
See related thread
03-21-2013 01:45 PM
08-17-2013 08:00 AM
Even worse, now it's not that the cartridge is "out", but now you can't print in Black Only if one of them has AN EXPIRED DATE!! What's that about???? Oh, print quality? When I want to print something that is solid black?? $$$$$$$ it's all about the money... sigh.