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dllapps9
Posts: 1
Member Since: ‎09-28-2010
Message 1 of 8 (2,062 Views)

Photosmart C6380 All in One printing problem

I have a HP Photosmart C6380 All in One printer. It won't print anything, anymore. It goes thru the motions but doesn't put ink to paper. I have replaced the ink cartridges. I have uninstalled and reinstalled the software. I was told this is a known "glitch" with this machine but since it's out of warranty, I couldn't ask HP before. How do you fix this problem?  I love the printer and can't afford to buy a new one. I'm running an HP Media Center PC m7470n with Windows XP (no network). Thanks

Grad Student
SophiaS
Posts: 176
Member Since: ‎10-16-2009
Message 2 of 8 (2,054 Views)

Re: Photosmart C6380 All in One printing problem

[ Edited ]

Please try the print diagnostic utility

 

Diagnostic Fixes – Print, Network, Scan

 

and let me know the results. 

 

please additionally see a individual message from me.



If I have helped you solve your issue please mark it as solved .....

(I am an HP employee)
Top Student
LimeyCliff
Posts: 9
Member Since: ‎09-28-2010
Message 3 of 8 (2,042 Views)

Re: Photosmart C6380 All in One printing problem

I could not download the diagnostic material, message states Internet error.

 

I have been trying for five days to get this problem with the error messages solved, by requesting help from support at least 6 times but no replies.

 

I spent 3 hours today on the ask the experts forum. 

Provost
Bob_Headrick
Posts: 16,109
Member Since: ‎11-17-2008
Message 4 of 8 (2,035 Views)

Re: Photosmart C6380 All in One printing problem

Please try again, the download pages were temporarily unavailable yesterday.  They are once again accessible.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Top Student
shebraqtynat
Posts: 6
Member Since: ‎02-14-2011
Message 5 of 8 (1,866 Views)

Re: Photosmart C6380 All in One printing problem

Throw it away and get something else.  Even if you get this issue resolved something else will go wrong.  These printers have problems and HP just hopes they will make it through the year of their warranty and then force you to buy another.  I had a Canon for 6 years before the feed stopped working.  I had my 6380 for 15 months.  My 720 for 13 months.  Both died and I was left holding the bag.

Honor Student
Jdonstott
Posts: 4
Member Since: ‎03-20-2014
Message 6 of 8 (838 Views)

Re: Photosmart C6380 All in One printing problem

The machine will print in color but not black. I changed both the black and photo black
Ink cartridges. Need assistance
Honor Student
Jdonstott
Posts: 4
Member Since: ‎03-20-2014
Message 7 of 8 (837 Views)

Re: Photosmart C6380 All in One printing problem

Please explain in further detail
Honor Student
Jdonstott
Posts: 4
Member Since: ‎03-20-2014
Message 8 of 8 (835 Views)

Re: Photosmart C6380 All in One printing problem

machine won't print in black
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