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mumzcool
Posts: 3
Member Since: ‎06-20-2009
Message 1 of 20 (14,597 Views)

Photosmart D5460 ink system failure 0xc19a0023 Help!!!

Hi i have the above printer which has been a great printer, bought in Feb this year. Just changed all the cartridges for the 3rd time. Now i get the above error message and a flashing red light. Please any advice on this would be most welcome. My daughter needs the printer for her homework! Thanks in advance
Honor Student
WVrailfan
Posts: 3
Member Since: ‎07-02-2009
Message 2 of 20 (14,482 Views)

Re: Photosmart D5460 ink system failure 0xc19a0023 Help!!!

I am getting the same message on my D7560.  I have tried the suggested fixes, turn off, disconect power, reconect and turn back on, and cleaned the print head, but still get the error message "Ink System Failed 0xc19a0023.

 

I hope someone here has an answer.

 

Jim

Top Student
mumzcool
Posts: 3
Member Since: ‎06-20-2009
Message 3 of 20 (14,475 Views)

Re: Photosmart D5460 ink system failure 0xc19a0023 Help!!!

Well i have i sorted now rang pc worl where i bought the printer they said to ring HP as it was still under warrenty with them. So rang HP and spoke to a tech guy. He tried to sort it over the phone but nothing got rid of the message. So they have sent me a replacement printer now. Seems it is something to do with the software in the printer. So i would advice giving HP a ring. Hope you get it sorted soon.
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Likness
Posts: 2
Member Since: ‎07-08-2009
Message 4 of 20 (14,403 Views)

Re: Photosmart D5460 ink system failure 0xc19a0023 Help!!!

It took me 60 minutes of working with second level HP support on the phone to determine that the print head needed to be replaced. It was the exact same error code as you have ending in xxx0023.
Regents Professor
DexterM
Posts: 4,502
Member Since: ‎11-17-2008
Message 5 of 20 (14,398 Views)

Re: Photosmart D5460 ink system failure 0xc19a0023 Help!!!

[ Edited ]
This particular issue, i.e. 'ink system failure' with the error code starting with 0xc19a for teh Photosmart C6300, D5400 and D7500 is being handled by the Level 2 techs at HP and all L1 agents have been instructed to transfer the call to the L2 techs. So give a call to HP Tech Support and they will take care of this one way or the other.
Message Edited by DexterM on 09/07/2009 04:33 AM
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Goodevans
Posts: 1
Member Since: ‎08-04-2009
Message 6 of 20 (14,026 Views)

Re: Photosmart D5460 ink system failure 0xc19a0023 Help!!!

Also bought mine in February - did all the cleaning etc - then spoke to technical - told them I thought it was the print head - they said it was the unit - sent a whole new unit - but without a new print head - result new printer same message . Arghhh very frustrating - last time I was on the phone for 45 minutes - life is too short
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mumzcool
Posts: 3
Member Since: ‎06-20-2009
Message 7 of 20 (14,012 Views)

Re: Photosmart D5460 ink system failure 0xc19a0023 Help!!!

Like i said mine is all fixed now. But it took at least 5 calls to HP. They where trying to fix it over the phone then decided to send a new printer. Then i saw in my email it was going to be a different printer so needed to ring them back. They rang me back to try and fix it over the phone again. Then they tryed someone different. Still printer would not work so in the end they decided to send me the replacement which arrived 4 days later and is now working fine. Hopefully it will stay that way! !`m asuming that the replacement printer now has a brand new 1 year gaurentee with it just incase this happens again?
Regents Professor
DexterM
Posts: 4,502
Member Since: ‎11-17-2008
Message 8 of 20 (14,009 Views)

Re: Photosmart D5460 ink system failure 0xc19a0023 Help!!!

All replacement printers will have a 3 month warranty or the ORIGINAL warranty period remaining on your original product, whichever is HIGHER. 
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Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
Honor Student
veggie834
Posts: 3
Member Since: ‎08-07-2010
Message 9 of 20 (9,982 Views)

Re: Photosmart D5460 ink system failure 0xc19a0023 Help!!!

what if my printer is a little older than that?  should i just go out to buy another one and why didn't HP issue a recall?

it is an obvious defect!!

i have a lot of printing to do now, bought all new ink and now i cannot even print a simple page.

does not seem right.

Honor Student
2765402
Posts: 3
Member Since: ‎10-04-2010
Message 10 of 20 (9,202 Views)

Re: Photosmart D5460 ink system failure 0xc19a0023 Help!!!

I have a message on my photo smart c6300 printer screen which reads "0xc19a0023" turn off printer then restart. I have changed 4 of my printer inks , and the message still appears. I have turned the printer off several times, but the message still appears. How do i solve this problem? 

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