Photosmart Prem. 310A Wireless hangs

[IrvS]

This is really annoying... Randomly, the printer basically 'locks up'. That is you can't print and the LCD is dark and you can't awaken the printer. The power button and wireless light are both lit. The power button does nothing. All I can do is remove the power, plug it back in and the printer comes on-line.

Thinks I've tried :

• Changing the IP Address. Have it fixed at 192.168.1.10 and other addressess.
• Letting DHCP assign the IP Address.
• Changing N speed routers, used both an ASUS RT-N56U and Linksys WRT350N.
• Re-booting a router to see if the printer would pick up a wireless signal drop, it does.
• Printer is on a surge protector, moved it to a UPS, still happens.

This is totally random, the printer had run fine, always on, for months and this started to happen almost daily. Then it stayed on for weeks. Then started to happen again.

Any known reason or things I should try? Broken things don't normally repair themselves, so what could it be? HP's diagnostics doesn't find any problems?

Irv S.

[Bob_Headrick]

There was an issue at one time that the c310a may get "lost" when it goes into its power saving mode.  Make sure you have the latest firmware update from the printer as follows:  click on the "tools" wrench in the upper right of the screen, then click on Web, Product Updates, Check for Updates.  (I would also select Automatic Updates.)  I have the energy timeout set at 15 minutes and have not had any issues since the firmware update nearly a year ago.

I would suggest keeping the static IP address rather than using dchp, it may prevent some issues with scanning.

[IrvS]

Bob, thanks for the reply. I thought I had the latest, and checked, I do have the latest update.

I had set the timeout to 5 minutes, moved it to 15, maybe that will work. Time will tell.

IP Address is set both in the printer and on the router via MAC Address so it stays constant.

Irv