Photosmart Printer only prints part of page (4659 Views)
Reply
Top Student
Skibum_at_49
Posts: 4
Member Since: ‎10-20-2011
Message 1 of 10 (4,659 Views)

Photosmart Printer only prints part of page

I have a Photosmart C5180 All-in-One and am running windows XP 2002 SP 3 on an HP media center computer. 

The printer is connected via USB cable which I recently replaced to no avail.

 

Problems started trying to print off the internet or when printing a document with large pictures and have now moved to word documents with data copied off the internet.

 

Sometime everything prints just fine.  Other times (and this is becoming more frequent) the first few paragraphs will print and then the printer hangs.  Sometimes if I wait 5 or 10 minutes it will print OK,  However it usually stays hung.   The printer screen shows printing and the power button light is flashing.  After 10 minutes or so I often get a document failed to print error.  When I bring up the print queue it will let me try to delete the document, but it won’t delete from the queue unless I turn the printer off.

 

Restarting printer and PC sometimes helps and the document will print.  Again it is becoming more frequent that this does not solve the problem.  

 

I have downloaded the printer diagnostic and run it.  It says all is fine.  If I run it after a document has hung it tells me there is a document stuck in the print queue.  I click the fix button and it removes it.  Then when I resend the document to the printer it hangs again.

 

In the print queue the document size does not fully download.  i.e.. the current document I’m having problems with says in the Size column    38.9KB/132KB       The status changes to Error – Printing.

 

This printer has done this off and on since I got it 3 years ago.  Now it is getting so bad I can’t trust it.

Professor
Picardje
Posts: 1,757
Member Since: ‎07-15-2009
Message 2 of 10 (4,627 Views)

Re: Photosmart Printer only prints part of page

HI.

 

AS you discribe it it sounds more like an issue with the print spooler (printerque) This is a part of windows not of the printer. What might help is reinstalling the printer software and drivers.



Say "Thanks" by clicking the Kudos Star in the post that helped you.

Although I work for HP my posts and replies are my own

Please mark the post that solves your problem as "Accepted Solution"

Top Student
Skibum_at_49
Posts: 4
Member Since: ‎10-20-2011
Message 3 of 10 (4,622 Views)

Re: Photosmart Printer only prints part of page

I already updated and then reinstalled the drivers twice.

I removed the printer and let it reinstall itself and when that didn't help I uninstalled the complete printer package and completely reinstalled with the latest download from HP.

Professor
Picardje
Posts: 1,757
Member Since: ‎07-15-2009
Message 4 of 10 (4,616 Views)

Re: Photosmart Printer only prints part of page

HI,

 

Ok then you at least covered that part, as i still think its a spooler issue (so a windows issue) This page could help.

 

http://windows.microsoft.com/en-US/windows/help/printer-problems-in-windows



Say "Thanks" by clicking the Kudos Star in the post that helped you.

Although I work for HP my posts and replies are my own

Please mark the post that solves your problem as "Accepted Solution"

Top Student
Skibum_at_49
Posts: 4
Member Since: ‎10-20-2011
Message 5 of 10 (4,612 Views)

Re: Photosmart Printer only prints part of page

Still not working

cables are good

ran fix it and it didn't find any problem even while the document was locked up in the print queue

did MS update.  2 low priority updates from 2009.  install them.  rebooted printer and PC. stil locks up

copied document to word pad and it printed OK, but this is NOT an acceptabel solution to do every time.

copied it to another word document and it locked up just the same.

Professor
Picardje
Posts: 1,757
Member Since: ‎07-15-2009
Message 6 of 10 (4,609 Views)

Re: Photosmart Printer only prints part of page

So it does print from another program hmmm just from word its freezing. Have yoi tried reinstalling word?


Say "Thanks" by clicking the Kudos Star in the post that helped you.

Although I work for HP my posts and replies are my own

Please mark the post that solves your problem as "Accepted Solution"

Top Student
Skibum_at_49
Posts: 4
Member Since: ‎10-20-2011
Message 7 of 10 (4,606 Views)

Re: Photosmart Printer only prints part of page

I haven't reinstalled word.  It does not freeze all the time. only on certain documents.  it does print from other programs, but also freezes in other programs -  Especially printing from the internet.

Professor
Picardje
Posts: 1,757
Member Since: ‎07-15-2009
Message 8 of 10 (4,597 Views)

Re: Photosmart Printer only prints part of page

Hmmm, Strange indeed,

 

Try this, install a printer from the add a printer screen in the computer control panel, when available choose the HP Deskjet 990c, and set it to default printer.

 

When printing choose the correct printer mannually and see what happens, does it freeze like that?



Say "Thanks" by clicking the Kudos Star in the post that helped you.

Although I work for HP my posts and replies are my own

Please mark the post that solves your problem as "Accepted Solution"

Student
pearl_axis
Posts: 1
Member Since: ‎09-17-2012
Message 9 of 10 (3,885 Views)

Re: Photosmart Printer only prints part of page

I am having this same issue with my HP photosmart C4680. We got this one free with an Apple laptop. It makes me wonder if HP shipped its poor quality stuff to have apple distrubute for free.  I am going to just toss it because I have wasted enough time trying to get it to work.

Honor Student
Yorkie247
Posts: 3
Member Since: ‎06-17-2014
Message 10 of 10 (358 Views)

Re: Photosmart Printer only prints part of page

sounds to me as you have a bad install you need to reinstall it all again.

 

Had the same problem but now sorted, this is what i did.

Uninstalled all the software for my printer deleted the printer from the compter unplug the printer from the network and power, restarted the pc then reinstall printer software, need to install it like it's the first time you installed it, connect the printer when told to by the software.

Hope this helps.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation