07-08-2009 04:17 AM
07-08-2009 01:44 PM
I have the same problem for my 7680 OfficeJet – I use Vista Pro on my laptop and workstations. This popup started on the last printer software update in June. Anybody have a solution for this?
Mine keeps alerting me to changing connection status on our network. I am about ready to send this printer to the shredder. I have always had trouble with HP software and this is just another example of really poor design.
07-09-2009 10:57 AM
This sounds like it might be HP Product Assistant. It is meant to help troubleshoot problems.
Go into the Start menu under HP Software and find the HP Product Assistant and run that program. There are instructions there to turn it off. Please turn the application off and let me know if the status "blue box" messages go away.
07-09-2009 11:03 AM
I have some other suggestions for you to try as well.
Try the following:
This could possibly happen because of low signal strength or interference in wireless medium or firewall program.
There are however few steps which hopefully should address the
· navigate to control panel administative tools / services
· search for service "HP Network Devices Support" . Service name is HPSLPSVC
· Edit this service and set to "manual".
· Pop up balloons on printer status shouldn’t show up.
07-11-2009 02:29 AM
I checked the HP Product Assistant as you suggested - this had NOTHING to do with connection messages - only messages for notification purposes for updates, etc. I need to turn-off the CONNECTION status messages (blue box). I will go to your second message and attempt to follow your solution.
07-11-2009 02:41 AM
The problem I have is not with low signal strength or firewall issues - this is something that occured from HP's last automatic driver update. I looked at this service option HPSLPSVC - it does not diasable current status messages of the printer. This only effects the functionality of whether the printer works or not as it is connected to the network so HP can monitor its status for updating drivers.
I just need to DISABLE current status blue box messages - these are not wanted or needed as far as I am concerned since the printer sits less than 24 inches from me. This blue box is distracting and takes a click to make it go away. CAn HP go back to more user friendly printer information instead of annoying "pretty" unneccessary messages. Yes, I know I have an HP printer, but I don't need to be reminded every single time I am using my computer (which is A LOT).
Please HP - go back to the other way - let me choose whether I want to see any display messages. THANKS
07-13-2009 10:27 PM
So HP Product Assistant could be the actual application that is popping these messages. That is its function. Since you havn't mentioned that you didn't try HPPA, I'm assuming that you didn't even go in to that application and turn it off.
Can you please turn off HP Product Assistant. This is not the learning application, nor is it the appliation that allows you access to the scanning and printing functions. It has one purpose and that is to pop messages when it finds error messages.
07-14-2009 04:51 AM
I had done as you suggested and as I implied in my previous response - the problem is NOT an error message that is popping up - it is a STATUS message of whether the printer is connected or not connected. I need to know error messages -- so I am not going to disable the HPPA. What I need to get rid of is those STATUS messages that I have to acknowledge - this only started after the last automatic driver update.
There is a difference between ERROR messages (out of ink, etc.) than those that tell me when I turn my printer on or off....which are EXTREMELY ANNOYING and unwanted......
07-29-2009 07:35 AM
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