Power/Light and Resume/Light buttons flashing in sync on HP Deskjet 6800 (334 Views)
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Student
jbabcock
Posts: 1
Member Since: ‎06-16-2010
Message 1 of 2 (334 Views)

Power/Light and Resume/Light buttons flashing in sync on HP Deskjet 6800

I could not find a solution in the User Guide or online.

 

I have unplugged/replugged both power and USB cables multiple times, restarted the computer multiple times, run the diagnostic utility, which comes up positive. Printer cartridges are fine; the unit has been working without incident until about an hour ago.

 

Any suggestions welcome and appreciated.

 

JB

Regents Professor
Ciara_B
Posts: 6,109
Member Since: ‎11-27-2009
Message 2 of 2 (327 Views)

Re: Power/Light and Resume/Light buttons flashing in sync on HP Deskjet 6800

Hi,

As the power & resume lights are flashing together it sounds like a possible carriage stall (see here for details). Is your printer still within warranty?

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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