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Honor Student
j_burgin
Posts: 4
Member Since: ‎03-28-2010
Message 1 of 9 (13,409 Views)
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Print Cartridge Error (Electrical Failed Pen)

I'm using an HP Deskjet F4400 series, and I just replaced my empty black cartridge.  Prior to that, the color cartridge was around 75% full.  After installing the black cartridge, I have an error with the color cartridge, Print Cartridge Error (Electrical Failed Pen).  I found a thread that suggested cleaning the contacts, but I still have the same error, and cannot use the printer.  Please help!

Honor Student
j_burgin
Posts: 4
Member Since: ‎03-28-2010
Message 2 of 9 (13,381 Views)

Re: Print Cartridge Error (Electrical Failed Pen)

Anybody?

Honor Student
j_burgin
Posts: 4
Member Since: ‎03-28-2010
Message 3 of 9 (13,344 Views)

Re: Print Cartridge Error (Electrical Failed Pen)

Thanks anyway I guess?

Regents Professor
Ciara_B
Posts: 6,369
Member Since: ‎11-27-2009
Message 4 of 9 (13,314 Views)

Re: Print Cartridge Error (Electrical Failed Pen)

Hi, you could try doing a reset (check out this link ), then try to reseat the cartridges and perform an alignment (details here ). Does this solve the problem?

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
j_burgin
Posts: 4
Member Since: ‎03-28-2010
Message 5 of 9 (13,293 Views)

Re: Print Cartridge Error (Electrical Failed Pen)

I believe it did, thanks!

Student
prethx
Posts: 1
Member Since: ‎11-19-2010
Message 6 of 9 (10,746 Views)

Re: Print Cartridge Error (Electrical Failed Pen)

None of this has worked.

 

I just bought the F4480 printer and get the color cartridge error "electrical failed pen". I even tried a new color cartridge and got the same error. The black ink works fine, but anytime a color cartridge is in the tray nothing will print.

 

Might it be a software issue?

 

Im using my new hp pc with a Windows 7 64bit system. Microsoft says this printer is compatible at their website.

 

Any help?

Regents Professor
Ciara_B
Posts: 6,369
Member Since: ‎11-27-2009
Message 7 of 9 (10,651 Views)

Re: Print Cartridge Error (Electrical Failed Pen)

Hi

Have you tried cleaning the contacts on the printer, in case there's some debris preventing a good connection to the cartridge contacts (more details in this doc ) ?

 

- Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Student
sultan_sahid
Posts: 1
Member Since: ‎01-18-2011
Message 8 of 9 (9,985 Views)

Re: Print Cartridge Error (Electrical Failed Pen)

I have deskjet F2410 i was baying e few months ago less then five months, one week after buying, the three color catridge was error and i substitute it. two month ago black catridge is report by my computer that error catridge, but when i substitute it, with new catridge till error report. i don't understand. i disappointed it. in my mind i want to throw down forcefully. who can assist me???

Regents Professor
Ciara_B
Posts: 6,369
Member Since: ‎11-27-2009
Message 9 of 9 (9,981 Views)

Re: Print Cartridge Error (Electrical Failed Pen)

Hi

Try cleaning the cartridge and carriage contacts, as outlined in this document

Does that work?

 

Kind Regards

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation