02-25-2011 11:06 PM
I am seriously going to have an anxiety attack. I run a business from home & I HAVE to have a printer. I just spent $50 on new ink cartridges. My printer was working fine for the last week, and then tonight I have this error message:
Print cartridge problem: [Tri Color] . Refer to device documentation to troubleshoot
SO I reset the printer, shut it on and off, cleaned the cartridge and the printer, switched out the new cartridge with the old one ~ same problem. Over and over.
I called HP and they said that since my printer is out of warranty they can't help me unless I purchase a new warranty plan. What horrible customer service. This printer is a product of HP and I should be able to get help regardless of when the warranty expired.
This is so frustrating. If I can't get help, I think I would rather buy a new printer of a different brand instead of paying for a warranty after I just spent 50 bucks on ink. GRRR!
02-26-2011 08:16 AM
Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.
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02-26-2011 09:07 AM
You should be able to print in B/W only.
Please mark the post that solves your issue as "Accept as Solution".
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I am not a HP employee.
02-26-2011 09:52 AM
The page here has troubleshooting steps that may resolve your issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V
02-27-2011 07:07 AM
I'm having the same problem. In fact, it's been going on for several years and I can't get it resolved. I did my taxes last night, the black cartridge ran out, I put in a new one and guess what? Nothing will print. I only use HP cartridges and I just lost $50 plus dollars. I'm buying a new printer and it's not going to be an HP.
02-28-2011 05:10 PM
This printer is a piece of KRAP!
I am taking it back to Costco.
I just waited a week to get a replacement and the dam thing still doesn't work.
The Tri Color ink cartrige had only 3 pages printed and now I have to replace it.
I don't think so!
12-29-2012 01:58 PM
I had the exact same issue. Error regarding the Tri-color print cartridge. Printer wouldn't print. pulled out the old cartridge and insert a new tri-color. Aligned cartridge.... working fine now.
01-02-2013 11:31 AM
There are several reasons this issue could occur:
1. The cartridge might need to be reinstalled.
2. The electrical contacts could be dirty.
3. The cartridges might need to be aligned.
4. There could be a failure of the cartridge or printer.
To troubleshoot this issue, click the link below:
- HP Connected - Finding Your Printer's Email Address in HP Connected
- HP Printers - How Do I Find My Model Number or Product Number?
- HP Connected - Getting the Printer Claim Code
- HP Printers - Which Cartridges Work with My HP Printer?
- HP Officejet and Photosmart All-in-One Printers - The Automatic Document Feeder (ADF) Does Not Pick Up Paper