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Honor Student
shawna2011
Posts: 3
Member Since: ‎02-25-2011
Message 1 of 10 (7,560 Views)

Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

I am seriously going to have an anxiety attack. I run a business from home & I HAVE to have a printer. I just spent $50 on new ink cartridges. My printer was working fine for the last week, and then tonight I have this error message:

 

Print cartridge problem: [Tri Color] . Refer to device documentation to troubleshoot

 

SO I reset the printer, shut it on and off, cleaned the cartridge and the printer, switched out the new cartridge with the old one ~ same problem. Over and over.

 

I called HP and they said that since my printer is out of warranty they can't help me unless I purchase a new warranty plan. What horrible customer service. This printer is a product of HP and I should be able to get help regardless of when the warranty expired.

 

This is so frustrating. If I can't get help, I think I would rather buy a new printer of a different brand instead of paying for a warranty after I just spent 50 bucks on ink. GRRR!

Honor Student
shawna2011
Posts: 3
Member Since: ‎02-25-2011
Message 2 of 10 (7,543 Views)

Re: Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

Does HP actually come to help people in the forums or am I on my own here? :smileysad:

Honor Student
shawna2011
Posts: 3
Member Since: ‎02-25-2011
Message 3 of 10 (7,528 Views)

Re: Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

*crickets*

Retired
MrMatthew
Posts: 1,058
Member Since: ‎11-19-2010
Message 4 of 10 (7,519 Views)

Re: Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message.

-------
MrMatthew - HP Support Forums Moderator

Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.
Regents Professor
8lives
Posts: 5,062
Member Since: ‎12-02-2008
Message 5 of 10 (7,510 Views)

Re: Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

You should be able to print in B/W only.



--------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.
Provost
Bob_Headrick
Posts: 15,613
Member Since: ‎11-17-2008
Message 6 of 10 (7,506 Views)

Re: Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

The page here has troubleshooting steps that may resolve your issue.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
samdebazz
Posts: 2
Member Since: ‎02-27-2011
Message 7 of 10 (7,479 Views)

Re: Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

I'm having the same problem.  In fact, it's been going on for several years and I can't get it resolved.  I did my taxes last night, the black cartridge ran out, I put in a new one and guess what?  Nothing will print.  I only use HP cartridges and I just lost $50 plus dollars.  I'm buying a new printer and it's not going to be an HP.

Student
ekraus
Posts: 1
Member Since: ‎02-28-2011
Message 8 of 10 (7,431 Views)

Re: Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

This printer is a piece of KRAP!

I am taking it back to Costco.

I just waited a week to get a replacement and the dam thing still doesn't work.

The Tri Color ink cartrige had only 3 pages printed and now I have to replace it.

I don't think so!

Student
pauld007
Posts: 1
Member Since: ‎12-29-2012
Message 9 of 10 (3,370 Views)

Re: Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

I had the exact same issue.  Error regarding the Tri-color print cartridge.  Printer wouldn't print.  pulled out the old cartridge and insert a new tri-color.  Aligned cartridge.... working fine now.

Professor
Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 10 of 10 (3,332 Views)

Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

Hi shawna2011,

There are several reasons this issue could occur:

1. The cartridge might need to be reinstalled.
2. The electrical contacts could be dirty.
3. The cartridges might need to be aligned.
4. There could be a failure of the cartridge or printer.

To troubleshoot this issue, click the link below:

http://goo.gl/oqv2Q
:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation