02-25-2011 11:06 PM
I am seriously going to have an anxiety attack. I run a business from home & I HAVE to have a printer. I just spent $50 on new ink cartridges. My printer was working fine for the last week, and then tonight I have this error message:
Print cartridge problem: [Tri Color] . Refer to device documentation to troubleshoot
SO I reset the printer, shut it on and off, cleaned the cartridge and the printer, switched out the new cartridge with the old one ~ same problem. Over and over.
I called HP and they said that since my printer is out of warranty they can't help me unless I purchase a new warranty plan. What horrible customer service. This printer is a product of HP and I should be able to get help regardless of when the warranty expired.
This is so frustrating. If I can't get help, I think I would rather buy a new printer of a different brand instead of paying for a warranty after I just spent 50 bucks on ink. GRRR!
02-26-2011 08:16 AM
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02-26-2011 09:07 AM
You should be able to print in B/W only.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.
02-26-2011 09:52 AM
The page here has troubleshooting steps that may resolve your issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V
02-27-2011 07:07 AM
I'm having the same problem. In fact, it's been going on for several years and I can't get it resolved. I did my taxes last night, the black cartridge ran out, I put in a new one and guess what? Nothing will print. I only use HP cartridges and I just lost $50 plus dollars. I'm buying a new printer and it's not going to be an HP.
02-28-2011 05:10 PM
This printer is a piece of KRAP!
I am taking it back to Costco.
I just waited a week to get a replacement and the dam thing still doesn't work.
The Tri Color ink cartrige had only 3 pages printed and now I have to replace it.
I don't think so!
12-29-2012 01:58 PM
I had the exact same issue. Error regarding the Tri-color print cartridge. Printer wouldn't print. pulled out the old cartridge and insert a new tri-color. Aligned cartridge.... working fine now.
01-02-2013 11:31 AM
There are several reasons this issue could occur:
1. The cartridge might need to be reinstalled.
2. The electrical contacts could be dirty.
3. The cartridges might need to be aligned.
4. There could be a failure of the cartridge or printer.
To troubleshoot this issue, click the link below:
- HP Connected - Finding Your Printer's Email Address in HP Connected
- HP Printers - How Do I Find My Model Number or Product Number?
- HP Connected - Getting the Printer Claim Code
- HP Printers - Which Cartridges Work with My HP Printer?
- HP Officejet and Photosmart All-in-One Printers - The Automatic Document Feeder (ADF) Does Not Pick Up Paper