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07-06-2010 07:13 AM
I got this HP Laserjet 2300 ( Model Q2472A) second hand and have never had to change its NON-HP print cartridge (it is a Quill) and it has printed like a work horse until I printed an envelope. (There is still carbon in the cartridge.)
I then tried to returned to printing regular 8.5 x 11 and the readout screen states '13.01.00 paper jam in tray 1'. There is none - all areas were checked. then it says to open and close top cover. Did it. Printer starts and makes 2 clicking noises and then it states Non-Hp cartridge. I removed the cartridge and put it back in. Still won't print.
It will not print anything from the paper tray. The red Attention light flashes. I am only able to print from the single sheet/envelope tray.
Can you help me by-pass the non-hp cartridge error?