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mbaker-altizer
Posts: 1
Member Since: ‎10-04-2010
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Printer Error message on HP Officejet J4580

I have received the following error message :  Print Cartridge Problem: [Black]. Refer to device documentation to troubleshoot. I've looked online didn't see anything that could help.  I have also removed and replaced the black cartridge ... nothing.  

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Ciara_B
Posts: 6,250
Member Since: ‎11-27-2009
Message 2 of 5 (4,425 Views)

Re: Printer Error message on HP Officejet J4580

Hi

The following document should help you troubleshoot this issue

 

Please let me know how you get on

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
hwatson61
Posts: 1
Member Since: ‎10-24-2011
Message 3 of 5 (3,945 Views)

Re: Printer Error message on HP Officejet J4580

i have received the following message. Print catridge problem (Tri-color). Refer to device documentation to troubleshoot.

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trends36
Posts: 1
Member Since: ‎09-19-2012
Message 4 of 5 (3,087 Views)

Re: Printer Error message on HP Officejet J4580


mbaker-altizer wrote:

I have received the following error message :  Print Cartridge Problem: [Black]. Refer to device documentation to troubleshoot. I've looked online didn't see anything that could help.  I have also removed and replaced the black cartridge ... nothing.  


same is the problem with my printer any slution. Please let me know ......?

Regents Professor
Ciara_B
Posts: 6,250
Member Since: ‎11-27-2009
Message 5 of 5 (3,075 Views)

Re: Printer Error message on HP Officejet J4580

Hi trends36

Have you tried cleaning the cartridge contacts? See the link below for details

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&docname=c01818839

 

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation