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Honor Student
Posts: 3
Member Since: ‎01-11-2012
Message 1 of 7 (561 Views)
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Printer Jam...Not really jammed

I have a hp psc 1315 all in one and today when I attempted to print something it says i have a paper jam when I actually don't.  I have turned it off and left it for quite some time and then turned it back on hoping it will reset itself but no luck.  It prints out the test page and continues to say I have a paper jam.  Please tell me what I can do.

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Re: Printer Jam...Not really jammed

Did you restart your computer?

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Teacher
Posts: 98
Member Since: ‎09-20-2011
Message 2 of 7 (548 Views)

Re: Printer Jam...Not really jammed

Follow this Document: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01577197&cc=us&dlc=en&lc=en&product=374568&tmp_...

Although I work for HP, I am speaking for myself and not for HP.
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Honor Student
Posts: 3
Member Since: ‎01-11-2012
Message 3 of 7 (547 Views)

Re: Printer Jam...Not really jammed

I have tried both and even though the test page prints without a problem my printer still won't print anything else I ask to be printed from my computer. It still says I have a paper jam.
Teacher
Posts: 98
Member Since: ‎09-20-2011
Message 4 of 7 (545 Views)

Re: Printer Jam...Not really jammed

Did you restart your computer?

Although I work for HP, I am speaking for myself and not for HP.
Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Honor Student
Posts: 3
Member Since: ‎01-11-2012
Message 5 of 7 (539 Views)

Re: Printer Jam...Not really jammed

Low & behold the simplest thing worked. Thank You So Much!
Teacher
Posts: 98
Member Since: ‎09-20-2011
Message 6 of 7 (537 Views)

Re: Printer Jam...Not really jammed

np.. thank you!

Although I work for HP, I am speaking for myself and not for HP.
Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Honor Student
Posts: 2
Member Since: ‎03-09-2012
Message 7 of 7 (457 Views)

Re: Printer Jam...Not really jammed

This doesn't work for me.  Any more suggestions?

 

Frustrated.

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