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‎11-26-2013 05:24 AM

HP Recommended

We have a large mixture of HP and Ricoh printers in our environment.  They are all linked through a Server 2007 Enterprise edition print server.  For the HP printers, some of them do use the specific print driver and other use a universal print driver, also a mix between PCL 5 and 6.  Most of the problems are occurring on Windows 7 (we don't have many windows XP and they use a different print server)and we are just starting to see some of these problems on Windows 8 (just starting to deploy).  Here are the problems we are having:

 

1. Randomly the HP printer will stop working.  Everything appears to be correct on the server and the PC and it works fine from another PC, but it doesn't appear to be communicating to the printer at all.  You click Print in any application and it never actually does anything.  If you just delete and re-add the printer you get problem #2. To actually fix it, you have to remove the printer, go into Print Management and delete all HP drivers (on one of the Windows 8 device just removing the one associated with the printer didn't work but removing them all fixed the issue) and telling it to redownload the print driver from the server. 

 

2. The HP printer will randomly or on first install start printing "strange characters" and will keep printing until the job is canceled.  Again we found that removing the printer and completely removing the drivers from Print Management and reinstalling the print will fix this.

 

These keep reoccurring with the same users and occationally new ones and we are starting to get bombarded with calls on our helpdesk.  Let me know if there is something I can check to try to prevent these drivers from becoming corrupt on the PCs.

 

Thank you!

15 REPLIES 15

‎11-26-2013 09:36 PM

HP Recommended

We are having the exact same situation as you have stated. Our helpdesk is gradually filling up with support requests.

 

Deleting and re-adding the printer will result in garbled prints (for the first print only) until cancelled. Only specific machines are affected, with more occuring over time.

 

This has only just started occuring, spontaneously in the past 48 hours.


We're running Windows Server 2012 on our print server, and all cients running Windows 7 SP1.

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‎11-27-2013 01:00 PM - last edited on ‎02-24-2017 12:27 PM by HP Administrator

HP Recommended

Hello everyone.

 

I understand you having software conflicts on multiple computers. So I can assist you, I need to find out what printer you have. Please click on this website to find out this information: Model Number. (Only the printers that are experiencing issues please)

 

On each of the computers; do they all have different connections or the same connection? Please verify if it's wireless, USB or Ethernet connection?

 

Once I know the connection I can further assist you on your "unable to communicate with your printer" issue.

 

I have a HP document that will help you resolve your issue on Continuous Pages of Strange or Garbled Characters.

 

Look forward to hear from you.

 

 

I worked on behalf of HP.
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‎11-27-2013 01:20 PM

HP Recommended

Mine are all ethernet connected (although when I had the problem on my own Windows 8 PC #2, it was usb connected).  The models are just about everything we have.  Mine was a Offiecjet L7700 series (although we don't have those on our network so I am not worried about that one as much.  I want to say it is all our HP printers that are having the issue, but here are the ones I know of for sure:

LaserJet 4700

LJ CP2025dn

LJ 4100

LJ CP2025n

LJ M1522nf

LJ M451dn

LJ 4050TN

 

Again, think all our HP printers are having this issue, but the above list is a few of the models I know of for sure that have had this issue.  And again these are all connected to the network via an ethernet cable.

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‎11-27-2013 01:26 PM

HP Recommended

Just an added note: I can fix the problem temporarily, by forcing the driver to be completely removed, and then redownloading the exact same driver. This fix can last months.  I looked over the link, and while the issue does sound simular, the problem keeps returning.  Solution 7 is basically the fix we have found, except it isn't an update to the driver, but the same driver just being reinstalled.  At least in this case I don't think Solution 8 applies because it is obviously a problem with the driver becoming corrupt over time since the reinstall of the driver fixes the problem.

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‎04-09-2014 12:20 AM

HP Recommended

Hi guys...

We have such a problems in our organization as well, any updates on this issue from HP supports side?

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‎11-03-2014 08:36 AM

HP Recommended

Ditto here. i work a helpdesk too and the HP printer drivers become corrupted regularily. On top of that there is the odd time that reinstallatin of their UPD's and printers still bring back corruption, when we have to send to on-site support.

We have multiplev ersions of PCL 5 and 6 as well, ver 5.3 and 5.5 most common.

The xerox printers never get driver ocrruption. Emphatically never get corruption.

I don;t plan on following this thread but just wanted to second this issue as it causes a LOT of calls to our queue.

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‎12-12-2014 09:16 AM

HP Recommended

We are also having this problem in our environment.  We try to mostly use the Universal Print Driver for our HPs.  I noticed the other day that when installing the 5.9 driver over an existing 5.2 driver there were still corruption issues.  I wonder if this indicates that the new Universal driver being pulled from the server is not overwriting all files on the PC.

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‎12-24-2014 10:39 AM

HP Recommended

I've seen this same issue of randomly corrupted print drivers at two companies now.  It happens across multiple printer models using Universal Print drivers from version 5.1 to 5.7.  We haven't tried a driver newer than 5.7 yet but planning on it within the next month.

 

We have multiple print servers and unfortunately multiple Universal drivers on them.  If a user gets added to a different server with a different driver one or more printers malfunction on the client pc.  I suspect the some of the universal driver files taht were downloaded from printserver1 are written over by printserver2 causing corruption and failed or garbled prints.

 

The temporary fix I have found is to stop the spooler, set it to disabled, reboot the machine.  login and delete the files inside the C:\Windows\System32\Spool\Drivers\3 folder.  Then remove registry keys that define the printers.  This always works and printing is restored once the spooler is set to automatic again and started.

 

I made a couple of batch files for our help desk staff to make it easier to clear out drivers when this issue occurs.  I'm hoping once I update the universal drivers across all of the print servers we will have some consistency.

 

Run Batch File 1 to stop, disable the print spooler and restart the machine.  Restart required to unlock driver files you may not be able to delete.

 

Run Batch File 2 to remove drivers and registry entries.  Make sure the batch file and restore_spooler.reg file are in the same folder.

 

The restore_spooler.reg file is a compilation of registry entries that will rebuild winprint, fax and XPS document printing.  

 

Batch File 1 

**********************************

REM Stop Print Spooler

Net Stop Spooler


@echo off

 

REM Set Spooler to Disabled

sc config Spooler start= disabled

 

REM Restart the computer after 5 seconds
shutdown /r /f /t 5

**********************************

 

Batch - File 2

 

***************************************************
REM Delete the contents of the print drivers folder
del /q %WINDIR%\system32\spool\drivers\w32x86\3\*.*

 

REM Remove registry keys for printing

reg delete "hklm\system\currentcontrolset\control\print\environments\windows nt x86\print processors" /f

reg delete "hklm\system\currentcontrolset\control\print\printers" /f

reg delete "hklm\system\currentcontrolset\control\print\monitors" /f

reg delete "hklm\system\currentcontrolset\control\print\environments\windows nt x86\drivers\Version-3" /V /f

@echo off

 

REM Restore Print Registry Keys
title Importing Default Printer Registry Setting
echo Importing Registry Settings, Please Wait ....
echo.
echo Merging this file "restore_spooler.reg"
echo.
regedit.exe /s "%~dp0\restore_spooler.reg"

echo Import Complete.

echo.

 

REM Set the spooler back to auto
sc config Spooler start= auto

 

REM Start the spooler
Net Start Spooler

 

:COMPLETE
logoff
EXIT /B 0

 

***************************************************

 

restore_spooler.reg

 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print]
"MajorVersion"=dword:00000002
"MinorVersion"=dword:00000000
"PriorityClass"=dword:00000000
"ThrowDriverException"=dword:00000001
"RemoveMXDW"=dword:00000000
"BeepEnabled"=dword:00000000
"PortThreadPriority"=dword:00000000
"SchedulerThreadPriority"=dword:00000000
"GMTAdjustedForDST"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows 4.0]
"Directory"="WIN40"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows 4.0\Drivers]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows 4.0\Print Processors]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows IA64]
"Directory"="IA64"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows IA64\Drivers]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows IA64\Drivers\Version-3]
"Directory"="3"
"MajorVersion"=dword:00000003
"MinorVersion"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows IA64\Print Processors]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86]
"Directory"="W32X86"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3]
"Directory"="3"
"MajorVersion"=dword:00000003
"MinorVersion"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3\Microsoft Shared Fax Driver]
"Dependent Files"=hex(7):46,00,58,00,53,00,57,00,5a,00,52,00,44,00,2e,00,44,00,\
4c,00,4c,00,00,00,46,00,58,00,53,00,54,00,49,00,46,00,46,00,2e,00,44,00,4c,\
00,4c,00,00,00,46,00,58,00,53,00,52,00,45,00,53,00,2e,00,44,00,4c,00,4c,00,\
00,00,46,00,58,00,53,00,41,00,50,00,49,00,2e,00,44,00,4c,00,4c,00,00,00,00,\
00
"Configuration File"="FXSUI.DLL"
"Data File"="FXSUI.DLL"
"Driver"="FXSDRV.DLL"
"Help File"=""
"Monitor"=""
"Datatype"=""
"Previous Names"=hex(7):00,00,00,00
"Version"=dword:00000003
"TempDir"=dword:00000000
"Attributes"=dword:00000002
"Manufacturer"="Microsoft"
"OEM URL"=""
"HardwareID"="microsoftmicrosoft_s7d14"
"Provider"="Microsoft"
"Print Processor"="winprint"
"VendorSetup"=""
"ColorProfiles"=hex(7):00,00,00,00
"InfPath"="C:\\Windows\\System32\\DriverStore\\FileRepository\\prnms002.inf_x86_neutral_baa1493e6380688b\\prnms002.inf"
"PrinterDriverAttributes"=dword:00000001
"CoreDependencies"=hex(7):00,00,00,00
"DriverDate"="06/21/2006"
"DriverVersion"="6.1.7601.17514"
"MinInboxDriverVerDate"="01/01/1601"
"MinInboxDriverVerVersion"="0.0.0.0"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3\Microsoft XPS Document Writer]
"Dependent Files"=hex(7):6d,00,78,00,64,00,77,00,64,00,75,00,69,00,2e,00,69,00,\
6e,00,69,00,00,00,6d,00,78,00,64,00,77,00,64,00,75,00,69,00,2e,00,64,00,6c,\
00,6c,00,00,00,55,00,4e,00,49,00,44,00,52,00,56,00,2e,00,44,00,4c,00,4c,00,\
00,00,55,00,4e,00,49,00,52,00,45,00,53,00,2e,00,44,00,4c,00,4c,00,00,00,53,\
00,54,00,44,00,4e,00,41,00,4d,00,45,00,53,00,2e,00,47,00,50,00,44,00,00,00,\
53,00,54,00,44,00,44,00,54,00,59,00,50,00,45,00,2e,00,47,00,44,00,4c,00,00,\
00,53,00,54,00,44,00,53,00,43,00,48,00,45,00,4d,00,2e,00,47,00,44,00,4c,00,\
00,00,53,00,54,00,44,00,53,00,43,00,48,00,4d,00,58,00,2e,00,47,00,44,00,4c,\
00,00,00,58,00,50,00,53,00,53,00,56,00,43,00,53,00,2e,00,44,00,4c,00,4c,00,\
00,00,00,00
"Configuration File"="unidrvui.dll"
"Data File"="mxdwdui.gpd"
"Driver"="mxdwdrv.dll"
"Help File"="unidrv.hlp"
"Monitor"=""
"Datatype"=""
"Previous Names"=hex(7):00,00,00,00
"Version"=dword:00000003
"TempDir"=dword:00000000
"Attributes"=dword:00000002
"Manufacturer"="Microsoft"
"OEM URL"=""
"HardwareID"="microsoftmicrosoft_x00ac"
"Provider"="Microsoft"
"Print Processor"="winprint"
"VendorSetup"=""
"ColorProfiles"=hex(7):00,00,00,00
"InfPath"="C:\\Windows\\System32\\DriverStore\\FileRepository\\prnms001.inf_x86_neutral_a1ff1bc29207b04f\\prnms001.inf"
"PrinterDriverAttributes"=dword:00000001
"CoreDependencies"=hex(7):7b,00,44,00,32,00,30,00,45,00,41,00,33,00,37,00,32,\
00,2d,00,44,00,44,00,33,00,35,00,2d,00,34,00,39,00,35,00,30,00,2d,00,39,00,\
45,00,44,00,38,00,2d,00,41,00,36,00,33,00,33,00,35,00,41,00,46,00,45,00,37,\
00,39,00,46,00,30,00,7d,00,00,00,7b,00,44,00,32,00,30,00,45,00,41,00,33,00,\
37,00,32,00,2d,00,44,00,44,00,33,00,35,00,2d,00,34,00,39,00,35,00,30,00,2d,\
00,39,00,45,00,44,00,38,00,2d,00,41,00,36,00,33,00,33,00,35,00,41,00,46,00,\
45,00,37,00,39,00,46,00,35,00,7d,00,00,00,00,00
"DriverDate"="06/21/2006"
"DriverVersion"="6.1.7601.17514"
"MinInboxDriverVerDate"="06/21/2006"
"MinInboxDriverVerVersion"="6.1.7601.17514"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3\Remote Desktop Easy Print]
"Dependent Files"=hex(7):74,00,73,00,70,00,72,00,69,00,6e,00,74,00,2d,00,50,00,\
69,00,70,00,65,00,6c,00,69,00,6e,00,65,00,43,00,6f,00,6e,00,66,00,69,00,67,\
00,2e,00,78,00,6d,00,6c,00,00,00,58,00,50,00,53,00,53,00,56,00,43,00,53,00,\
2e,00,44,00,4c,00,4c,00,00,00,00,00
"Configuration File"="tsprint.dll"
"Data File"="tsprint-datafile.dat"
"Driver"="mxdwdrv.dll"
"Help File"=""
"Monitor"=""
"Datatype"=""
"Previous Names"=hex(7):00,00,00,00
"Version"=dword:00000003
"TempDir"=dword:00000000
"Attributes"=dword:00000002
"Manufacturer"="Microsoft"
"OEM URL"=""
"HardwareID"=""
"Provider"="Microsoft Remote Desktop Services"
"Print Processor"="winprint"
"VendorSetup"=""
"ColorProfiles"=hex(7):00,00,00,00
"InfPath"="C:\\Windows\\System32\\DriverStore\\FileRepository\\tsprint.inf_x86_neutral_c48d421ad2c1e3e3\\tsprint.inf"
"PrinterDriverAttributes"=dword:00000001
"CoreDependencies"=hex(7):7b,00,44,00,32,00,30,00,45,00,41,00,33,00,37,00,32,\
00,2d,00,44,00,44,00,33,00,35,00,2d,00,34,00,39,00,35,00,30,00,2d,00,39,00,\
45,00,44,00,38,00,2d,00,41,00,36,00,33,00,33,00,35,00,41,00,46,00,45,00,37,\
00,39,00,46,00,35,00,7d,00,00,00,00,00
"DriverDate"="06/21/2006"
"DriverVersion"="6.1.7601.17514"
"MinInboxDriverVerDate"="01/01/1601"
"MinInboxDriverVerVersion"="0.0.0.0"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Print Processors]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Print Processors\winprint]
"Driver"="winprint.dll"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64]
"Directory"="x64"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers\Version-3]
"Directory"="3"
"MajorVersion"=dword:00000003
"MinorVersion"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Print Processors]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Local Port]
"Driver"="localspl.dll"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Microsoft Shared Fax Monitor]
"Driver"="FXSMON.DLL"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Standard TCP/IP Port]
"Driver"="tcpmon.dll"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Standard TCP/IP Port\Ports]
"StatusUpdateInterval"=dword:0000000a
"StatusUpdateEnabled"=dword:00000001
"LprAckTimeout"=dword:000000b4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\USB Monitor]
"Driver"="usbmon.dll"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\WSD Port]
"Driver"="WSDMon.dll"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PendingUpgrades]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers]
"EventLog"=dword:00000003
"NetPopup"=dword:00000001
"NetPopupToComputer"=dword:00000000
"RestartJobOnPoolEnabled"=dword:00000001
"RestartJobOnPoolError"=dword:00000258
"RetryPopup"=dword:00000000
"order"=hex(7):4c,00,61,00,6e,00,4d,00,61,00,6e,00,20,00,50,00,72,00,69,00,6e,\
00,74,00,20,00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,73,00,00,00,49,00,\
6e,00,74,00,65,00,72,00,6e,00,65,00,74,00,20,00,50,00,72,00,69,00,6e,00,74,\
00,20,00,50,00,72,00,6f,00,76,00,69,00,64,00,65,00,72,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers\Internet Print Provider]
"DisplayName"="HTTP Print Services"
"Name"="inetpp.dll"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers\LanMan Print Services]
"Name"="win32spl.dll"
"DisplayName"="LanMan Print Services"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers\LanMan Print Services\PortNames]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers\LanMan Print Services\Servers]
"AddPrinterDrivers"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers]
"DefaultSpoolDirectory"="C:\\Windows\\system32\\spool\\PRINTERS"
"LANGIDOfLastDefaultDevmode"=dword:00000409

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\Fax]
"ChangeID"=dword:001d1465
"StatusExt"=dword:00000000
"Status"=dword:00000180
"Name"="Fax"
"Share Name"=""
"Print Processor"="winprint"
"Datatype"="RAW"
"Parameters"=""
"Action"=dword:00000000
"ObjectGUID"=""
"DsKeyUpdate"=dword:00000000
"DsKeyUpdateForeground"=dword:00000000
"Description"=""
"Printer Driver"="Microsoft Shared Fax Driver"
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"Priority"=dword:00000001
"Default Priority"=dword:00000000
"StartTime"=dword:0000003c
"UntilTime"=dword:0000003c
"Separator File"=""
"Location"=""
"Attributes"=dword:00004040
"txTimeout"=dword:0000afc8
"dnsTimeout"=dword:00003a98
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"CreatorSid"=hex:01,01,00,00,00,00,00,05,12,00,00,00
"SpoolDirectory"=""
"Port"="SHRFAX:"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\Fax\DsDriver]
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"printColor"=hex:00
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"printMediaReady"=hex(7):00,00,00,00
"printOrientationsSupported"=hex(7):50,00,4f,00,52,00,54,00,52,00,41,00,49,00,\
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00
"printMaxResolutionSupported"=dword:000000c8
"printLanguage"=hex(7):00,00,00,00
"printRateUnit"=""
"driverVersion"=dword:00000401

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\Fax\DsSpooler]
"driverName"="Microsoft Shared Fax Driver"
"portName"=hex(7):53,00,48,00,52,00,46,00,41,00,58,00,3a,00,00,00,00,00
"printStartTime"=dword:0000003c
"printEndTime"=dword:0000003c
"printerName"="Fax"
"printKeepPrintedJobs"=hex:00
"printSpooling"="PrintWhileSpooling"
"priority"=dword:00000001
"versionNumber"=dword:00000004
"flags"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\Fax\PrinterDriverData]
"PaperSize"=dword:00000001
"AsyncUIv1"=dword:00000004

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\Microsoft XPS Document Writer]
"ChangeID"=dword:001d1465
"StatusExt"=dword:00000000
"Status"=dword:00000180
"Name"="Microsoft XPS Document Writer"
"Share Name"=""
"Print Processor"="winprint"
"Datatype"="RAW"
"Parameters"=""
"Action"=dword:00000000
"ObjectGUID"=""
"DsKeyUpdate"=dword:00000000
"DsKeyUpdateForeground"=dword:00000000
"Description"=""
"Printer Driver"="Microsoft XPS Document Writer"
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"StartTime"=dword:00000000
"UntilTime"=dword:00000000
"Separator File"=""
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"Port"="XPSPort:"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\Microsoft XPS Document Writer\DsDriver]
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52,00,43,00,20,00,45,00,6e,00,76,00,65,00,6c,00,6f,00,70,00,65,00,20,00,23,\
00,34,00,20,00,52,00,6f,00,74,00,61,00,74,00,65,00,64,00,00,00,50,00,52,00,\
43,00,20,00,45,00,6e,00,76,00,65,00,6c,00,6f,00,70,00,65,00,20,00,23,00,35,\
00,20,00,52,00,6f,00,74,00,61,00,74,00,65,00,64,00,00,00,50,00,52,00,43,00,\
20,00,45,00,6e,00,76,00,65,00,6c,00,6f,00,70,00,65,00,20,00,23,00,36,00,20,\
00,52,00,6f,00,74,00,61,00,74,00,65,00,64,00,00,00,50,00,52,00,43,00,20,00,\
45,00,6e,00,76,00,65,00,6c,00,6f,00,70,00,65,00,20,00,23,00,37,00,20,00,52,\
00,6f,00,74,00,61,00,74,00,65,00,64,00,00,00,50,00,52,00,43,00,20,00,45,00,\
6e,00,76,00,65,00,6c,00,6f,00,70,00,65,00,20,00,23,00,38,00,20,00,52,00,6f,\
00,74,00,61,00,74,00,65,00,64,00,00,00,50,00,52,00,43,00,20,00,45,00,6e,00,\
76,00,65,00,6c,00,6f,00,70,00,65,00,20,00,23,00,39,00,20,00,52,00,6f,00,74,\
00,61,00,74,00,65,00,64,00,00,00,00,00
"printMediaReady"=hex(7):4c,00,65,00,74,00,74,00,65,00,72,00,00,00,00,00
"printNumberUp"=dword:00000000
"printOrientationsSupported"=hex(7):50,00,4f,00,52,00,54,00,52,00,41,00,49,00,\
54,00,00,00,4c,00,41,00,4e,00,44,00,53,00,43,00,41,00,50,00,45,00,00,00,00,\
00
"printMaxResolutionSupported"=dword:00000258
"printLanguage"=hex(7):00,00,00,00
"printRateUnit"=""
"driverVersion"=dword:00000401

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\Microsoft XPS Document Writer\DsSpooler]
"driverName"="Microsoft XPS Document Writer"
"portName"=hex(7):58,00,50,00,53,00,50,00,6f,00,72,00,74,00,3a,00,00,00,00,00
"printStartTime"=dword:00000000
"printEndTime"=dword:00000000
"printerName"="Microsoft XPS Document Writer"
"printKeepPrintedJobs"=hex:00
"printSpooling"="PrintAfterSpooled"
"priority"=dword:00000001
"versionNumber"=dword:00000004
"flags"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\Microsoft XPS Document Writer\PrinterDriverData]
"InitDriverVersion"=dword:00000600
"Model"="Microsoft XPS Document Writer"
"PrinterDataSize"=dword:00000230
"PrinterData"=hex:00,06,30,02,80,08,00,00,80,1a,06,00,00,00,00,00,00,00,00,00,\
64,00,58,02,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,ca,d2,f6,72,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"FeatureKeywordSize"=dword:00000002
"FeatureKeyword"=hex:00,00
"Forms?"=dword:72f6d2ca

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Spooler]
"DisplayName"="@%systemroot%\\system32\\spoolsv.exe,-1"
"Group"="SpoolerGroup"
"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
00,70,00,6f,00,6f,00,6c,00,73,00,76,00,2e,00,65,00,78,00,65,00,00,00
"Description"="@%systemroot%\\system32\\spoolsv.exe,-2"
"ObjectName"="LocalSystem"
"ErrorControl"=dword:00000001
"Start"=dword:00000002
"Type"=dword:00000110
"DependOnService"=hex(7):52,00,50,00,43,00,53,00,53,00,00,00,68,00,74,00,74,00,\
70,00,00,00,00,00
"ServiceSidType"=dword:00000001
"RequiredPrivileges"=hex(7):53,00,65,00,54,00,63,00,62,00,50,00,72,00,69,00,76,\
00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,\
72,00,73,00,6f,00,6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,\
00,65,00,67,00,65,00,00,00,53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,\
72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,68,\
00,61,00,6e,00,67,00,65,00,4e,00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,\
69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,41,00,73,00,73,\
00,69,00,67,00,6e,00,50,00,72,00,69,00,6d,00,61,00,72,00,79,00,54,00,6f,00,\
6b,00,65,00,6e,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,\
00,53,00,65,00,4c,00,6f,00,61,00,64,00,44,00,72,00,69,00,76,00,65,00,72,00,\
50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,00,00
"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
00,01,00,00,00,60,ea,00,00,01,00,00,00,60,ea,00,00,00,00,00,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Spooler\Performance]
"Close"="PerfClose"
"Collect"="PerfCollect"
"Collect Timeout"=dword:000007d0
"Library"="winspool.drv"
"Object List"="1450"
"Open"="PerfOpen"
"Open Timeout"=dword:00000fa0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Spooler\Security]
"Security"=hex:01,00,14,80,78,00,00,00,84,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,48,00,03,00,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,\
05,0b,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,01,\
01,00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Local Port]
"Driver"="localspl.dll"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Microsoft Shared Fax Monitor]
"Driver"="FXSMON.DLL"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Standard TCP/IP Port]
"Driver"="tcpmon.dll"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Standard TCP/IP Port\Ports]
"StatusUpdateInterval"=dword:0000000a
"StatusUpdateEnabled"=dword:00000001
"LprAckTimeout"=dword:000000b4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\USB Monitor]
"Driver"="usbmon.dll"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\WSD Port]
"Driver"="WSDMon.dll"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Print Processors\winprint]
"Driver"="winprint.dll"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler]
"DisplayName"="@%systemroot%\\system32\\spoolsv.exe,-1"
"Group"="SpoolerGroup"
"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
00,70,00,6f,00,6f,00,6c,00,73,00,76,00,2e,00,65,00,78,00,65,00,00,00
"Description"="@%systemroot%\\system32\\spoolsv.exe,-2"
"ObjectName"="LocalSystem"
"ErrorControl"=dword:00000001
"Start"=dword:00000002
"Type"=dword:00000110
"DependOnService"=hex(7):72,00,70,00,63,00,73,00,73,00,00,00,00,00
"ServiceSidType"=dword:00000001
"RequiredPrivileges"=hex(7):53,00,65,00,54,00,63,00,62,00,50,00,72,00,69,00,76,\
00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,\
72,00,73,00,6f,00,6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,\
00,65,00,67,00,65,00,00,00,53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,\
72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,68,\
00,61,00,6e,00,67,00,65,00,4e,00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,\
69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,4c,00,6f,00,61,\
00,64,00,44,00,72,00,69,00,76,00,65,00,72,00,50,00,72,00,69,00,76,00,69,00,\
6c,00,65,00,67,00,65,00,00,00,53,00,65,00,41,00,73,00,73,00,69,00,67,00,6e,\
00,50,00,72,00,69,00,6d,00,61,00,72,00,79,00,54,00,6f,00,6b,00,65,00,6e,00,\
50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,00,00
"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
00,01,00,00,00,60,ea,00,00,01,00,00,00,60,ea,00,00,00,00,00,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler\Performance]
"Close"="PerfClose"
"Collect"="PerfCollect"
"Collect Timeout"=dword:000007d0
"Library"="winspool.drv"
"Object List"="1450"
"Open"="PerfOpen"
"Open Timeout"=dword:00000fa0
"1010"=hex(b):32,c7,cd,6d,91,fb,c8,01

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler\Security]
"Security"=hex:01,00,14,80,78,00,00,00,84,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,48,00,03,00,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,\
05,0b,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,01,\
01,00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

Was this reply helpful? Yes No

‎03-03-2015 05:38 PM

HP Recommended

Talk about a thread Necro...

 

 

I noticed there has been no response and I have been avidly searching the "internet" all over for any solution to this.  I am a new Print Administrator at my organization, with multiple print servers.. much like the environment the Original Poster was(is) apart of..

 

I am having the EXACT issues here.  We constantly will have to navigate to the C:\Windows\system32\spool\driverx\x64\3  Folder and delete the contents.  This will resolve the issue EVERY time, as it require the client workstation to request a "new driver" from the print server.

 

This seems to be only a temporary fix, as inevitably (weeks..months..who knows) the same corrupting issue occurs.  "Unable to connect to printer".  Remove/re-add. Then it proceeds to print out garbled text.

 

Any possible solution/ideas would be great!

 

Regards,

 

Lord Prometheos

Was this reply helpful? Yes No
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