Printer error: paper mismatch

[JollyJoe]

I'm getting a message that there is a paper mismatch when I print to the 6500 all-in-one.  I was printing successfully, then got the message and can't print anything. What do I need to do?

[jabzi]

Hello Jolleyjoe,

Please click on below link to access the troubleshooting steps to resolve the issue.

PaperMismatch

Regards,
Jabzi

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[fortress]

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jabzi wrote:

Hello Jolleyjoe,

Please click on below link to access the troubleshooting steps to resolve the issue.

PaperMismatch

Regards,
Jabzi

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Was your question answered? Mark it as an Accepted Solution!
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 I had the same problem AFTER I had printed some custom sizes ( 4 x 6 cards, etc.) Aligning the printer head worked in getting back to normal letter sized printing. Thanks

[jabzi]

Hello Fortress,

Let me know if the above mentioned steps worked .

Regards,
Jabzi

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I work for HP

[Mac88]

The first suggestion resolved the issue. Thanks!