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Student
Posts: 1
Member Since: ‎04-17-2012
Message 1 of 9 (11,068 Views)

Printer error: paper mismatch

I'm getting a message that there is a paper mismatch when I print to the 6500 all-in-one.  I was printing successfully, then got the message and can't print anything. What do I need to do?

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Distinguished Professor
Posts: 3,364
Member Since: ‎04-11-2012
Message 2 of 9 (11,066 Views)

Re: Printer error: paper mismatch

Hello Jolleyjoe,

 

Please click on below link to access the troubleshooting steps to resolve the issue.

PaperMismatch

 

 

Regards,
Jabzi

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Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Student
Posts: 1
Member Since: ‎12-14-2012
Message 3 of 9 (9,759 Views)

Re: Printer error: paper mismatch -


jabzi wrote:

Hello Jolleyjoe,

 

Please click on below link to access the troubleshooting steps to resolve the issue.

PaperMismatch

 

 

Regards,
Jabzi

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Was your question answered? Mark it as an Accepted Solution!
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 I had the same problem AFTER I had printed some custom sizes ( 4 x 6 cards, etc.) Aligning the printer head worked in getting back to normal letter sized printing. Thanks

Distinguished Professor
Posts: 3,364
Member Since: ‎04-11-2012
Message 4 of 9 (9,622 Views)

Re: Printer error: paper mismatch -

Hello Fortress,

 

Let me know if the above mentioned steps worked .


Regards,
Jabzi

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Was your question answered? Mark it as an Accepted Solution!
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I work for HP

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Student
Posts: 1
Member Since: ‎01-24-2013
Message 5 of 9 (9,378 Views)

Re: Printer error: paper mismatch

The first suggestion resolved the issue. Thanks!
Student
Posts: 1
Member Since: ‎09-22-2013
Message 6 of 9 (6,362 Views)

Re: Printer error: paper mismatch

HP Office jet 4500

Top Student
Posts: 5
Member Since: ‎10-05-2012
Message 7 of 9 (6,358 Views)

Re: Printer error: paper mismatch -

THANK YOU!!!!!!!! Aligning the printer heads corrected my "paper size mismatch" problem.
MarthaGinger
Student
Posts: 1
Member Since: ‎01-19-2015
Message 8 of 9 (970 Views)

Re: Printer error: paper mismatch -

None of the recommended procedures worked for me.  I get the error just when printing envelopes, normal paper prints fine.  Very frustrating as I've never had issues with my printer until recently - must have been an update "feature".

Top Student
Posts: 5
Member Since: ‎10-05-2012
Message 9 of 9 (968 Views)

Re: Printer error: paper mismatch -

After preparing your envelope size (moving the left side slide to the edge of the envelope) use the "align printhead" feature of your printer tools.   You may have to do that again after you return to standard sized paper.

Good luck!

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