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Student
JollyJoe
Posts: 1
Member Since: ‎04-17-2012
Message 1 of 7 (9,674 Views)

Printer error: paper mismatch

I'm getting a message that there is a paper mismatch when I print to the 6500 all-in-one.  I was printing successfully, then got the message and can't print anything. What do I need to do?

Distinguished Professor
jabzi
Posts: 2,632
Member Since: ‎04-11-2012
Message 2 of 7 (9,672 Views)

Re: Printer error: paper mismatch

Hello Jolleyjoe,

 

Please click on below link to access the troubleshooting steps to resolve the issue.

PaperMismatch

 

 

Regards,
Jabzi

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Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Student
fortress
Posts: 1
Member Since: ‎12-14-2012
Message 3 of 7 (8,365 Views)

Re: Printer error: paper mismatch -


jabzi wrote:

Hello Jolleyjoe,

 

Please click on below link to access the troubleshooting steps to resolve the issue.

PaperMismatch

 

 

Regards,
Jabzi

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Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!


 I had the same problem AFTER I had printed some custom sizes ( 4 x 6 cards, etc.) Aligning the printer head worked in getting back to normal letter sized printing. Thanks

Distinguished Professor
jabzi
Posts: 2,632
Member Since: ‎04-11-2012
Message 4 of 7 (8,228 Views)

Re: Printer error: paper mismatch -

Hello Fortress,

 

Let me know if the above mentioned steps worked .


Regards,
Jabzi

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Was your question answered? Mark it as an Accepted Solution!
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I work for HP

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Student
Mac88
Posts: 1
Member Since: ‎01-24-2013
Message 5 of 7 (7,984 Views)

Re: Printer error: paper mismatch

The first suggestion resolved the issue. Thanks!
Student
AYAZ813
Posts: 1
Member Since: ‎09-22-2013
Message 6 of 7 (4,968 Views)

Re: Printer error: paper mismatch

HP Office jet 4500

Honor Student
MarthaGinger
Posts: 4
Member Since: ‎10-05-2012
Message 7 of 7 (4,964 Views)

Re: Printer error: paper mismatch -

THANK YOU!!!!!!!! Aligning the printer heads corrected my "paper size mismatch" problem.
MarthaGinger
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