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Student
Posts: 1
Member Since: ‎09-02-2011
Message 1 of 11 (2,015 Views)

Printer isn't printing with any black ink.

Why is my printer only printing in a light blue ink? Why isn't it printing the text in black ink? The printer was just purchased less than a week ago and I've used it to print off no more than 15-20 pages since then. How does it go from working just fine to not even giving me an option to print in grayscale? I've tried everything, even my test print is screwed up but the hp diagnostic check said everything was fine and dandy!?!?! Help!

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Grad Student
Posts: 165
Member Since: ‎01-22-2011
Message 2 of 11 (1,993 Views)

Re: Printer isn't printing with any black ink.

Have you checked your ink levels lately?

What printer?

What operating system?

 

If you make a black copy on the printer does it print any black?

 

Trained on Mac and Windows for inkjet printers.
**Although I work for HP, I do not represent them in these forums**
If I've resolved your issue please mark as Accepted Solution so others can use my advice! ^.^
Student
Posts: 1
Member Since: ‎10-06-2011
Message 3 of 11 (1,918 Views)

Re: Printer isn't printing with any black ink.

I too am having the same issue, no printing of the black ink. I have done the level 1 & 2 print head cleaning, also removed the black ink cartridge and made sure the it is moist. Using Windows 7 Home premium HP Officejet 6500 E710n-z,. Any Ideas people???

Student
Posts: 1
Member Since: ‎08-02-2012
Message 4 of 11 (1,575 Views)

Re: Printer isn't printing with any black ink.

I have a new Officejet  4620.

It has worked fine for a month.

I just put in a new black ink cartridge and

now the black ink won't print!!!!!!!!!!!!!!

 

Honor Student
Posts: 4
Member Since: ‎03-04-2013
Message 5 of 11 (1,134 Views)

Re: Printer isn't printing with any black ink.

It was working ok then no black print

Retired
Posts: 2,789
Member Since: ‎09-03-2013
Message 6 of 11 (1,126 Views)

Re: Printer isn't printing with any black ink.

[ Edited ]

Hi bouhho,

 

I would be happy to help you with this issue.

 

Could you please tell me the model of your printer. What are your ink levels reading? And have you replaced the black ink cartridge?

 

Thank you,

I worked on behalf of HP.
Honor Student
Posts: 4
Member Since: ‎03-04-2013
Message 7 of 11 (1,114 Views)

Re: Printer isn't printing with any black ink.

MYprinter imodel is Officejet 4620 Product #CZ295A

I put in 2  new cartridges. Still nothing.


Advance23 wrote:

Hi bouhho,

 

I would be happy to help you with this issue.

 

Could you please tell me the model of your printer. What are your ink levels reading? And have you replaced the black ink cartridge?

 

Thank you,


I replaced it twice with new ones. Officejet 4620.

Honor Student
Posts: 4
Member Since: ‎03-04-2013
Message 8 of 11 (1,110 Views)

Re: Printer isn't printing with any black ink.

I would really appreciate your help Advance 23. Thanks,
Bouhho.
Retired
Posts: 2,789
Member Since: ‎09-03-2013
Message 9 of 11 (1,106 Views)

Re: Printer isn't printing with any black ink.

Hi Bouhho,

 

I would like to help your printer not printing black ink issue. Open this document on Common Print Quality Problems and follow the steps. When you get to 'Step four: Use an automated tool to clean the printhead' run this step at least 3 times.

 

Let me know if this helped or if you need further assistance.

 

 

I worked on behalf of HP.
Honor Student
Posts: 2
Member Since: ‎05-05-2014
Message 10 of 11 (817 Views)

Re: Printer isn't printing with any black ink.

My printer is only printing in blue .... how do I get it to print black please

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