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Dosdebuche
Posts: 1
Member Since: ‎04-04-2010
Message 1 of 64 (98,008 Views)

Printer says I am out of paper but I am not

Hi. I recently moved and set up my printer in the new apartment. Printer seems fine but every time I turn on the computer I get a prompt that says I am out of paper. I am not -- the printer simply isn't registering the paper that is in there.  I have followed HP's troubleshooting instructions to no avail -- for some reason the rpinter doesn't want to recognize that paper is loaded. Any ideas about how I can solve this problem?

 

Many thanks.

Master's Graduate
skippyjohnson
Posts: 552
Member Since: ‎12-05-2008
Message 2 of 64 (97,977 Views)

Re: Printer says I am out of paper but I am not

What printer do you have? 

I am an HP employee.
Teacher
CyclingFool
Posts: 132
Member Since: ‎07-07-2009
Message 3 of 64 (97,970 Views)

Re: Printer says I am out of paper but I am not

When you try to print, does the printer make noises like it is trying to feed paper?

I work for HP and hope to make your day Sproutastic!
Tutor
rmunson1
Posts: 12
Member Since: ‎04-21-2010
Message 4 of 64 (97,959 Views)

Re: Printer says I am out of paper but I am not

I have a similar problem, but can't figure out how to make a new post, so I'm tagging onto this one.  I have 2 HP printers: 6310 All-in-one and a very old LaserJet 6L.  My problem is with the LaserJet.  The problem is intermittent.  The paper feed has been broken for years, so I single sheet feed.  Normally I am only printing one page at a time anyway, so this is not a big deal and the ink is MUCH cheaper on the LaserJet than the All-in-one.

 

Anyway - the printer is out of paper.  I print a document.  It says out of paper.  I add paper.  The green light comes on (signifying that the printer sees the paper), but it continues to say 'out of paper' until I reboot.  Reboot fixes it every time.  I would say 90% of the time, merely putting in paper and having the green light come on fixes it.  But, when that doesn't fix it, all I can do is reboot.  VERY annoying.  Is there some 'logical' reboot (reset something somewhere) that would be easier than a painful reboot of Vista Home Premium Service Pack 2?  I have tried removing the printer power cord (even for 60-90 seconds) - doesn't work.  I have tried 'Run' - net stop spooler.  Doesn't work.  Only 2 things work all the time - have paper loaded when I print, or reboot.  Another works 90% of the time - add paper when it says it is out, and then it recognizes it and prints.  But the 10% problem of requiring a reboot is really bothersome.

Student
alexstaphen
Posts: 1
Member Since: ‎05-31-2011
Message 5 of 64 (96,798 Views)

Re: Printer says I am out of paper but I am not

I have an HP 6310. I am trying to copy 8x10 photos onto HP premium plus paper.  Sometimes it takes the paper in an it just sits there while it sounds like it is printing.  Then it spits  the paper out blank.  Sometimes it says it is out of paper when it is not.  and sometime it says the paper is jammed.  And, once in awhile it works.  Any suggestions.

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Pri15s
Posts: 43
Member Since: ‎05-19-2011
Message 6 of 64 (96,787 Views)

Re: Printer says I am out of paper but I am not

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rmunson1
Posts: 12
Member Since: ‎04-21-2010
Message 7 of 64 (96,782 Views)

Re: Printer says I am out of paper but I am not

Thanks, but I will continue to reboot.  The suggested solutions had no bearing on my problem.  Sorry.  Reboot always works.  Always.  A dirty roller or dirty paper or any of the other things listed have absolutely nothing to do with my problem.  I have an old printer.  That is my problem.  But it usually works, it is cheap, and I like it.  Except for this problem!

Intern
Pri15s
Posts: 43
Member Since: ‎05-19-2011
Message 8 of 64 (96,763 Views)

Re: Printer says I am out of paper but I am not

HI,

If still out of appear error message is showing after perform all troubleshooting steps given in link then it confirms that issue is with printer hardware and you need to replace the printer.

 

Top Student
ckiser1
Posts: 3
Member Since: ‎12-01-2011
Message 9 of 64 (93,388 Views)

Re: Printer says I am out of paper but I am not

i am having the same problem with my c4400 sries all in one

Master's Graduate
skippyjohnson
Posts: 552
Member Since: ‎12-05-2008
Message 10 of 64 (93,386 Views)

Re: Printer says I am out of paper but I am not

This video shows how to resolve that issue on a C4400 series printer.

 

I am an HP employee.
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