Question
Reply
 
Honor Student
burnsjl
Posts: 4
Member Since: ‎09-20-2010
Message 1 of 36 (37,943 Views)
Accepted Solution

Printer says "Incompatible Print Cartridge"

My printer is the HP Photosmart D110, I just got it today, set it up and it worked fine. Turned it off and turned it back on and I get the Incompatible Print Cartridge screen. It says to refer to to status screen on your computer for details... My computer screen says to see printer front to resolve the condition... SO my question is what do I do??   I did take out the ink and put them back in.. Im using the ink that came in the box with the printer and it says its the correct stuff to use..

Regents Professor
Ciara_B
Posts: 6,330
Member Since: ‎11-27-2009
Message 2 of 36 (37,928 Views)

Re: Printer says "Incompatible Print Cartridge"

Hi,

Do you know which cartridge (color or mono) the error message is for? If you remove the cartridges one at a time and close the printer door, does the message go away? If so, this could indicate a problem with the cartridge and you'll need to contact Phone Support for a possible replacement.

Have you tried cleaning the cartridge contacts?.... as there could be some debris there that is preventing a good connection with the printer contacts.

 

Please let me know how you get on,

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
burnsjl
Posts: 4
Member Since: ‎09-20-2010
Message 3 of 36 (37,911 Views)

Re: Printer says "Incompatible Print Cartridge"

I did try and take one out at a time and it still didnt work...

 

Thanks for your reply

Honor Student
burnsjl
Posts: 4
Member Since: ‎09-20-2010
Message 4 of 36 (37,900 Views)

Re: Printer says "Incompatible Print Cartridge"

I got a hold of the support and they are sending new ink cartridges....  it took over 30 min to figure it out but at least it isnt the printer..

 

thanks for the help

Regents Professor
Ciara_B
Posts: 6,330
Member Since: ‎11-27-2009
Message 5 of 36 (37,884 Views)

Re: Printer says "Incompatible Print Cartridge"

Hi burnsjl,

Glad to hear the issue has been resolved. :smileyhappy:  Warm regards, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
HamptonRK
Posts: 2
Member Since: ‎02-03-2011
Message 6 of 36 (36,913 Views)

Re: Printer says "Incompatible Print Cartridge" - C6380 SAME PROBLEM - HELP

HELP - am stationed in Italy and cannot get any HP support!

 

I have a C6380 printer purchased from the PX.  It is supposed to be useable in both the US and Europe / 110+220 etc).

 

It needed new ink and the PX was out.  So I went downtown where the computer store's HP compatibility chart said it uses 365 ink cartridges.

 

Cost me 80 Euros!  (about $110 for all five).

 

Upon installing, the printer says the ink cartidges are INCOMPATIBLE and will not print, copy, or anything else.  It will not let me even see if the SETUP is adjustable for different ink cartridges.

 

Looking through the blogs I see the printer should use these cartridges.  How do I get the printer to recognize them?

 

THANKS!

 

Provost
Bob_Headrick
Posts: 16,011
Member Since: ‎11-17-2008
Message 7 of 36 (36,906 Views)

Re: Printer says "Incompatible Print Cartridge" - C6380 SAME PROBLEM - HELP

 

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

 

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Student
Faatu
Posts: 1
Member Since: ‎02-05-2011
Message 8 of 36 (36,848 Views)

Re: Printer says "Incompatible Print Cartridge" - C6380 SAME PROBLEM - HELP

My D110 works fine on 2 XP machines and 1 Windows 7 (64 bit), but I get the "incompatible Print Cartridge" error on my Windows 7 (32 bit) machine.  Have to check the don not show 6 different times then the print job executes fine.

Regents Professor
Ciara_B
Posts: 6,330
Member Since: ‎11-27-2009
Message 9 of 36 (36,545 Views)

Re: Printer says "Incompatible Print Cartridge" - C6380 SAME PROBLEM - HELP

Hi Faatu

Are you running the latest version of HP software?

Check out the post from JonW

 

Kind Regards

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
slewicha
Posts: 2
Member Since: ‎03-13-2011
Message 10 of 36 (36,234 Views)

Re: Printer says "Incompatible Print Cartridge"

Printer is saying incompatible Print cartridge.  We had the cartridges refilled at Costco 2 months ago and all of a sudden it is saying incompatible print cartridges.   You said if you clean the contacts it might correct the problem.  What do you use to clean the contacts?

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation