01-26-2010 04:54 AM
I just bought a brand new 6500 and am having the same problem! It's pretty upsetting as a consumer to purchase a new product and not have it work correctly. I'm very upset about it. No matter what I try this printer will not print straight. HP's just lucky I'm complaining about it here instead of amazon or buy.com.
04-18-2010 01:03 AM
I have this same printer, and it had started printing crooked. Here is how I got mine to act right
First, I checked the duplexer in the back. I removed it and made sure I didn't see any paper anywhere (I had been through several paper jams at this point ) and replaced it, being sure it was snapped into place on both sides.
Next I completed the alignment process. Here are the steps:
1) Press the Setup button on the device control panel (the one with the image of a wrench on it)
2) Press the right arrow button until you reach "6. Tools"
3) Press OK
4) Press Right Arrow Button until you reach "3. Align Printer"
5) Press OK
The screen will say:
Aligning Cartridges... Please wait. This process will take approximately 7 minutes."
After the printer has completed the process, a page will print out. The screen will then state:
Alignment successful. Recycle or discard the page printed. Press OK to Continue.
After this, my 6500 worked like a dream. I hope this helps someone!
04-23-2010 09:41 AM
"First, I checked the duplexer in the back. I removed it and made sure I didn't see any paper anywhere (I had been through several paper jams at this point ) and replaced it, being sure it was snapped into place on both sides."
FYI for anyone else showing up here looking for a fix. The above is the secret trick. I was 10 seconds away from bringing this printer back and thought I'd try the forums first. (why doesn't the search in the regular help support section bring up these solutions?). I checked my duplexer and it was indeed not completely plugged into the printer. Thanks Karla3000.
07-27-2011 12:02 PM
I just wanted to second the post that said this was a "miracle cure." I had all but given up on my printer, and had multiple technicians and even the HP help line confused. But upon reading this post I decided to take off the duplex thing and put it back on... I was doubtful but sure enough, it works! Thank you!
10-10-2011 01:40 PM - edited 10-10-2011 01:48 PM
I tried using the alignment process. The printer said it could not even detect the page. No jammed paper, the roller wheels appear clean.
So. . . I tried the duplexer, I took it off, put it back on. Seemed like a wicked obscure fix. But, it worked, now prints straight, and alignment worked. Who knew.
11-11-2011 07:23 PM
I have been messing with this thing for 2 months to get correct drivers so it prints AND scans. Would only scan. Finally got it working tonight and it would not print straight. Checked the duplexer as described and it was not all the way in on one side. Great answer!!!! It now finally works correctly.
07-13-2012 07:42 AM
I also tried to "Align" the printer and that did not work. I pulled the duplexer off the back and wiped down the rollers, just with my fingers, and put it back on and it worked! It might of been that the duplexer wasn't on correctly. I am not sure which it was. There seemed to be a little dirt on the rollers so it could of been that. Either way....it works now and I am glad! Thanks!