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03-29-2012 02:38 PM
I'm trying to print 5x8 paper on the Officejet Pro 8600. I set up the Word document with the custom sice per the manual, but there are two problems: 1. The printer is not pulling in the paper from the tray even though I have the guides around the stack of paper. 2. When it does pull in a 8x11 sheet of paper, the copy is not centered as it should be for a 5x8 custom sheet. AARGH! My Epson was so much easier with custom printing. Can anyone help me??
03-30-2012 12:30 PM
I'm also having the same problem. I made a hasty decision to purchase this printer because I saw the adaptable paper tray and assumed I could print on cards but no...there are only certain sizes and 1/4 inch difference prevents printing. The main purpose for selecting this printer was for the custom paper sizes. Help!! After installing everything and moving furniture around I hate to take it back to the store.
04-19-2012 03:14 PM
Unfortunately the driver that comes with the Officejet 8600 does not have the customer option. Try the workaround I listed below. This is how I was able to print on custom size media on my Officejet 8600. This is not a supported workaround but I do know that it works at least for my unit.
Download the Photosmart C310a software package using the link below
- Double click the downloaded file and follow the onscreen instructions until you see the window where it is asking you how you want to connect your printer to the computer
- Select “Direct Connection using USB” and then Click Next
- Place a checkmark on the option “If you were unable to connect…” and then click Next. Follow the on screen instructions to complete the install.
Set your printer drivers to use the C310a driver by following the steps below
- Click Start (or Windows Orb) and then Click Control Panel
- Click Devices and Printers and then right click on your printer’s icon
- Click on Printer Properties and then Click on the Advanced tab
- On the drop down menu for Driver, select the Photosmart C310a from the list
- Click Apply and then Ok.
Print from your software application
- Open the document or photo you would like to print
- Click File and then Print (these steps depends on the software you are using)
- Click Properties, Click the Features tab, Click the drop down box for Paper size and then Click custom
- Enter the dimensions of the media you would like to use. Enter a name for this custom media and then click the Save button. Click OK to continue
- Continue to print the photo or document
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Please mark Accept As Solution if it solves your problem
07-10-2012 04:50 PM
I found a way to get the driver: Click New Driver, then Have Disk, select Hewlett-Packard as Manufacturer, choose HP Photosmart Prem C310 series. But then it doesn't work - cannot print a test page. Any ideas?
01-26-2013 02:22 PM
Just unpacked and setup my new printer and with the first job to print, invitations on Hallmark stationary, I ran into the same issue. The card stock specified the paper size as 4.6875 x 6.8125 and after setting up Word to use this custom size I found that the printer insisted it was not the size specified.
Not wanting to accept that the best course of action was to return the printer or install a driver meant for a completely different model printer I found that I could select a "standard" size from the printer properties dialog that was a close enough match to allow the job to print. In my case the 13cm x 18cm size was the option that worked.
Not really sure what the tolerence is that causes the printer to complain but I would suggest anyone who is experiencing this issue to look through the standard sizes and select the closest match. If you are lucky like me you will get by this major design flaw.
If this behavior was meant to reduce the waste of paper then the option to define new custom sizes should have been also provided. I find it quite presumptuous of HP to consider the paper size options pre-defined on the printer are all anyone will ever need.
07-13-2013 01:02 PM
I am trying to print a 6.25 x 6.25 invitations. I am using a template from word 2010, and the printer keeps telling me that the paper size is not matched.
the word doc has custom paper, and auto select for printer.
Can someone help me how to set the printer to custom paper in properties/paper size, it is not giving me that option
08-05-2013 01:43 PM
This is such a frustrating problem! I was able to fix it this way. To create a "custom" page size, go to the Control panel, then Devices and Printers. Select your printer. At the top of the page there should be a choice that says "Print server properties." When you select that, there will be several tabs to choose from, one of which is "Forms". Click on "create new form", enter the measurements you want, give it a name and save it. It should then show up in your list of choices when you select the page size for your printer.
I did this in Windows 8, but I think I have also done it in 7. Don't know if the "Print server properties" is available in other versions or not. Good Luck!
08-05-2013 05:53 PM
mnm_girl : I thought your suggestion was the answer, but after creating the new form (and even rebooting), the new form failed to appear as a paper size in MS Word 2010. I am using Windows 7.
08-05-2013 07:46 PM
Hi...very strange, because when I went in to try the process again, I got the same result as you. It looks like the form is created but I don't know where it went!! One thing though..when I was previously successful at creating a new paper size, it didn't show up in the paper size list in my software (Photoshop) but it showed up in the printer's list when I went into printer preferences. I'm going to keep playing with this because I KNOW it worked once and I need it to work again! I'll let you know if I figure anything out.