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Re: Printing Envelopes from Stamps.com with J6480 (59 Views)
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jfreeman Student
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jfreeman
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Registered: ‎10-11-2011
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Printing Envelopes from Stamps.com with J6480

‎10-11-2011 08:19 AM

I am trying to print envelopes from Stamps.com - when I run the configuration procedures to setup Stamps.com to print on the J6400 Series printer.  I place the envelopes in the printer as indicated - press the button to have Stamps continue the setup process.  When I do this - the printer feeds the envelope - stops - shoots out the envelope and says "Paper Mismatch" .  Within stamps.com - I indicate that I want to print on a #10 envelopes so I'm not seeing what I am doing wrong.  I have setup this up to print on my Oki which works fine - but it's broken.

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kakeladie Student
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kakeladie
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Registered: ‎08-22-2012
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Re: Printing Envelopes from Stamps.com with J6480

‎08-22-2012 01:21 PM

same problem with the Officejet 4620, if you find the solution let me know

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StampsCom Top Student
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StampsCom
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Registered: ‎12-15-2009
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Re: Printing Envelopes from Stamps.com with J6480

‎08-23-2012 10:15 AM

Hi Jfreeman,

 

Sounds like the software is expecting some form of different paper type for some reason.  To get this corrected, please call Stamps.com Customer Support at 1-888-434-0055 (open Mon-Fri 6 am to 6 pm PT).  Our techs will have  some backend tools to see why your printer is sniffing out a paper mismatch.

 

Let me know if you have any questions.

Eric

Stamps.com

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