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Printing Problem (61 Views)
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lllryd Student
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lllryd
Posts: 1
Registered: ‎06-03-2012
Message 1 of 2 (61 Views)
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Printing Problem

‎06-03-2012 04:15 PM

My 7300 series is refusing to print.  I get a printer error message with every try.  I occasionally experienced this problem before, but with complete shut down, restart of printer, and restart of modem, I would be able to enable printing again.  Now, no matter what I do, I cannot print.I tried hooking up a secondary printer , but get the same message:  printer error; I troubleshoot, it tells me a document in the queue is preventing printing.  However, before I start it indicates 0 docs in queue and ready.  What else should I do?

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Dean Dean
Dean
Bob_Headrick
Posts: 12,181
Registered: ‎11-17-2008
Message 2 of 2 (53 Views)
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Re: Printing Problem

‎06-03-2012 05:48 PM

Please read this post then provide some details.  What printer model - is this the Officejet 7310 or some other model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are there any error messages on the printer or computer screen?

 

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.


 


Bob Headrick, Microsoft MVP Windows Expert - Consumer.
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