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01-30-2011 02:44 PM
I am using Outlook 2010 under Windows 7 64-bit with a Photosmart 7960 printer. Sometimes, but not always, when I print an email, all of the text will print and the paper will stop advancing. The power light will flash red and the printer becomes completely non responsive. I correct the problem by pulling the paper out and unplugging and replugging in the power after which it operates "normally". This is actually a great little printer that serves my needs well but this occasional problem is baffling