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06-15-2012 02:38 PM
could you provide the community with a little more information to help narrow troubleshooting? Are there any error messages etc?
06-25-2012 07:20 AM
I have a HP Photosmart Premuin C310a printer running on an Acer Pc with windows 7 64 bit installed.
If I print from Windows Live Photo Gallery or any other photo software I have installed on my PC then the prints are very bad. They have a green cast to them and they don't look like photos.
However, If i edit the photos then save them to a temp folder and drop them on the HP print gadget they print out great.
So why do I get bad photos when using this software and fine photos using the print gadget?
06-26-2012 09:54 AM
Hi there davey_mac,
We could try the route of troubleshooting the print quality but to be honest working fine in one program VS another sounds a lot like a software problem (corrupted driver etc). Try downloading and running the print and scan doctor located here: http://h10025.www1.hp.com/ewfrf/wc/document?docnam
It can fix a lot on its own and if not give a better idea of what is going on. Let us know the results.
Best of Luck!
06-26-2012 03:00 PM - edited 06-27-2012 05:41 AM
The print and scan doctor didn't find any problems and printed the test page fine.
I don't get any error messages when printing. The prints from the test page and diagnostic print page are good. If I use the apps on the touch screen and print photos from the web then these print fine.
It doesn't matter what software I use to print the photo from the PC that the problems occur.