03-15-2010 11:36 AM
I loaded a new black print cartridge into my HP Officejet 6500 Wireless E709n. Since then I cannot print anything, I just get an error in the print queue. I have turned off and on the printer and my computer, to no avail. Please help.
03-15-2010 10:50 PM
Are there any error messages on the front panel? Are you able to make a copy?
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
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03-19-2010 12:18 AM
I have the same problem. My officejet pro L7780 prompted me to replace my black ink cartridge. After replacing the cartridge, the printer has a message "The empty ink cartridge(s) must be replaced to resume" and won't print. I tried turning off the printer and turning it back on, but it doesnt help.
06-19-2011 11:43 PM
The printer may not work proper without the color cartridges. Many people have had trouble printing in black, and here is the solution to that problem:
I also have the OfficeJet 6500 and had the same problem. The black text was printing using a mix of colored inks instead of the black ink, resulting in a grey, fuzzy text. I finally found a solution. In each application under Page Setup, there is an option called "Format for". Mine had been set to "Any Printer". I changed that to "Officejet 6500 E709n [830E4A]" and now it prints the black just fine. I have a Mac running 10.4.11. Hope this helps.