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PheeV
Posts: 1
Member Since: ‎03-15-2010
Message 1 of 5 (2,551 Views)

Printing stopped after changing ink cartridge

I loaded a new black print cartridge into my HP Officejet 6500 Wireless E709n.  Since then I cannot print anything, I just get an error in the print queue.  I have turned off and on the printer and my computer, to no avail.  Please help.

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Bob_Headrick
Posts: 16,292
Member Since: ‎11-17-2008
Message 2 of 5 (2,541 Views)

Re: Printing stopped after changing ink cartridge

Are there any error messages on the front panel?  Are you able to make a copy?

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

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Honor Student
rocket300
Posts: 2
Member Since: ‎03-19-2010
Message 3 of 5 (2,502 Views)

Re: Printing stopped after changing ink cartridge

I have the same problem.  My officejet pro L7780 prompted me to replace my black ink cartridge.  After replacing the cartridge, the printer has a message "The empty ink cartridge(s) must be replaced to resume" and won't print.  I tried turning off the printer and turning it back on, but it doesnt help.

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TabTreeJunkie
Posts: 16
Member Since: ‎06-19-2011
Message 4 of 5 (1,935 Views)

Re: Printing stopped after changing ink cartridge

The printer may not work proper without the color cartridges. Many people have had trouble printing in black, and here is the solution to that problem:

 

I also have the OfficeJet 6500 and had the same problem. The black text was printing using a mix of colored inks instead of the black ink, resulting in a grey, fuzzy text. I finally found a solution. In each application under Page Setup, there is an option called "Format for". Mine had been set to "Any Printer". I changed that to "Officejet 6500 E709n [830E4A]" and now it prints the black just fine. I have a Mac running 10.4.11. Hope this helps.

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Sonatina
Posts: 1
Member Since: ‎04-10-2014
Message 5 of 5 (408 Views)

Re: Printing stopped after changing ink cartridge

I replaced the ink cartridges as supplied with the printer, and now the printing is patchy. Any ideas?
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