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Top Student
Posts: 8
Member Since: ‎06-17-2010
Message 1 of 6 (32,686 Views)
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Problem - - Cartridge has ink but no print appears on paper

I have an HP Deskjet 4200 All-in-One printer with a relatively new ink cartridge.  The printer is printing blank - nothing is appearing on my paper.  The last time I used the printer (with the same cartridges) was four months ago and it was fine.  Nothing has changed (settings, etc.) to my knowledge.  I cannot figure out how to get the printer to print anything.  I could go out and buy new cartridges but the ones that  I have are barely used, though about 6 months old.  And the problem seems to be with both color and black print (the printer has two cartridges) - so I makes me think that it might not be a cartridge problem.  Any suggestions on what I might try?  Thanks.

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Re: Problem - - Cartridge has ink but no print appears on paper

 

It is possible the printheads have become clogged due to sitting for so long unused.  Try running three cleaning cycles from the toolbox.  If this does not recover the printheads then put 1" of very hot water in a cup and put the cartridges nozzles down in the hot water for about five minutes.  When this is done gently blot the printhead on a damp tissue and dry the cartridge contacts, then reinstall the cartridges in the printer and try another cleaning cycle.


 

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Provost
Posts: 24,261
Member Since: ‎11-17-2008
Message 2 of 6 (32,674 Views)

Re: Problem - - Cartridge has ink but no print appears on paper

 

It is possible the printheads have become clogged due to sitting for so long unused.  Try running three cleaning cycles from the toolbox.  If this does not recover the printheads then put 1" of very hot water in a cup and put the cartridges nozzles down in the hot water for about five minutes.  When this is done gently blot the printhead on a damp tissue and dry the cartridge contacts, then reinstall the cartridges in the printer and try another cleaning cycle.


 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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Top Student
Posts: 8
Member Since: ‎06-17-2010
Message 3 of 6 (32,655 Views)

Re: Problem - - Cartridge has ink but no print appears on paper

Thanks for your help. The soaking solved my problem and the printer now prints just fine.  I am so grateful since I have a relatively new XL cartridge that I would of hated to waste.

Provost
Posts: 24,261
Member Since: ‎11-17-2008
Message 4 of 6 (26,307 Views)

Re: Problem - - Cartridge has ink but no print appears on paper

Student
Posts: 1
Member Since: ‎04-29-2015
Message 5 of 6 (3,913 Views)

Re: Problem - - Cartridge has ink but no print appears on paper

hp printer prints,  butblank page. has in in it.

 

Student
Posts: 1
Member Since: ‎05-23-2015
Message 6 of 6 (2,654 Views)

Re: Problem - - Cartridge has ink but no print appears on paper

Thank you!  This solution of soaking the cartridges in hot water for five minutes worked for me also.  My printer had sat unused for three months.

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