Problem Printer Ignoring Altered Printing Preferences

[tuvhughes]

I have a PhotoSmart B209a wireless printer.  When I print, all printing preferences are being ignored and all printing is being done to the default settings.  For example, I want to print a photo, so I select boderless photo, premium plus phot paper, best resolution.  The printer prints at low resolution on plain paper (the default settings).  If I change the default settings to photo paper and high resolution and then print the photo, comes out just fine.  So, to sum up all settings that are cahnged from the print dialogue box are ignored. 

Any ideas?

[Bob_Headrick]

What operating system? What program are you printing from?

[tuvhughes]

Sorry, Win 7 64bit, and it doesn't matter what I print from.  Wrod, Excel or Windows Photo Viewer are the 3 that I tried.

[bnachsin]

That sounds exactly like the same problem I'm having with 2 brand new HP6500a e710n-z's. Only difference is I'm running 32 bit. There is a definite software glitch going on here. Only problem is everyone I have corresponded with so far via chat/phone/email has made the comment its working just fine. A supervisor from HP that called me said I had no right to make these changes with a office printer and that I should have bought their photo style printer! 

[Bob_Headrick]

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bnachsin wrote:

That sounds exactly like the same problem I'm having with 2 brand new HP6500a e710n-z's. Only difference is I'm running 32 bit. There is a definite software glitch going on here. Only problem is everyone I have corresponded with so far via chat/phone/email has made the comment its working just fine. A supervisor from HP that called me said I had no right to make these changes with a office printer and that I should have bought their photo style printer! 

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Thanks for the info.  I have been trying to gather more information on this issue and was starting to believe that is was only affecting Windows 7 x64 systems.  It would seem that it affects 32 bit systems as well.  So far all the posts are Windows 7 systems.

[bnachsin]

Agreed. There's no doubt that a software glitch exists Windows 7. 

So now what do we do?

[Bob_Headrick]

I plan to try to reproduce the issue and file a bug report with Microsoft.

[bnachsin]

Finally, after 2 weeks of non-stop pleading for help, someone at HP has acknowledged this problem!

Thank you for listening to and responding to this issue!

[Bob_Headrick]

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bnachsin wrote:

Finally, after 2 weeks of non-stop pleading for help, someone at HP has acknowledged this problem!

Thank you for listening to and responding to this issue!

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Just to clarify, I do not work for HP (or anyone else).  I do hang out here a lot and have some contacts at HP and Microsoft I can possibly get some attention from if I can reproduce the issue.  It seems there are now enough reports of this issue to see some patterns and get some clues....

[Plazzmex]

Is there a solution ready for the problem ?

Because i'm having the same issue with all-in-one J6413 and it's just freaking me out !!!

Why do I need to deal with such problems with soo expensive product !?!

Over 2 years for windows 7 and no solution !?!?!?!?!?!

come'on HP, It's not some cheap chinese printer with cheap custom drivers that won't work !

Please, give a solution !