HP Support Forums
Join in the conversation.
01-04-2011 04:05 PM
I have installed a black remanufactured ink cartridge in my HP Photosmart C6380 All-In-One. It will not print the black ink. I do not know how to override this obstacle. Can someone please help me? I am at my wits end. My great appreciation to anyone who can assist me. Cann someone reply ASAP???
01-06-2011 10:35 AM
There are a couple of things you could try, like cleaning the printhead and making sure the cartridges are vented
Hope this helps
01-16-2011 02:30 PM
thank you for your reply. I have not visited this site in a few days. I had to go out and buy an HP black cartridge for my Photosmart 6380 all-in-one.
the trouble I was having with the previous black cartridge was that it was remanufactured, and it was NOT an HP cartridge. Do you know of a way to override the obstacle that will allow me to print black ink without having an original HP cartridge in the printer??? I ordered several of them and would hate to waste them.
Many, many thanks.
01-16-2011 11:58 PM
The printer does not require an HP cartridge, but it does require a cartridge that properly passes the electrical tests. Refill/reman cartrdiges are often exposed to rough handling at some point in the journey from the original user, back to a store and then off to a reman center. The quality of reman cartridges varies greatly, as described in a study here by Quality Logic. HP provides a warranty for their original cartridges. I would suggest you check with your supplier of reman cartridges to see if they stand behind their products.
(As a aside, I once donated an all-in-one printer to the local high school. Some time later the teacher mentioned that he was having a problem with the printer. I went in to check it out and found they were using a reman cartridge that was missing one color. We tried a second cartridge with similar poor results, and finally a third cartridge that was OK. I asked why they used reman cartridges and he said they were cheaper. I asked if they were 3x cheaper....)
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
<---- If my answer was helpful please click the "Kudos" star to say "Thank You".
If your problem is solved please click the "Accept as Solution" button ---->
01-17-2011 01:43 AM
You're very welcome
As you'll see in Bob's message, the printer will need a cartridge that passes the electrical tests. Check out the link to the Quality Logic report for more info on the print quality & reliability of original vs non-HP.
Hope this helps
Kind Regards, Ciara