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Same Problem with 2 identical printers, won't turn on (595 Views)
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Watty Student
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Watty
Posts: 1
Registered: ‎03-28-2009
Message 1 of 2 (595 Views)
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Same Problem with 2 identical printers, won't turn on

‎03-28-2009 08:49 AM

I have been threw the manual and verified the correct porwer source is conected to both printers. Printer works fine while it is on and the power light stay green and the wireless icon stays light when goes into sleep mode. Problem we have with BOTH printers is that once they go into sleep mode you can't just walk up to the printer and make a copy or send a print job to printer.  EVERY time you want to use this 4850 once it is in sleep mode you have no choice but to unplug it and plug it back in.  It is the only way to wake it up for use again.  We realy hope to find a solution to this or we will have to buy to new printers. Takes way to long to wake them up.

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Distinguished Professor Distinguished Professor
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DexterM
Posts: 4,501
Registered: ‎11-17-2008
Message 2 of 2 (591 Views)
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Re: Same Problem with 2 identical printers, won't turn on

‎03-28-2009 09:04 AM

Im assuming it's the Photosmart C4580. If yes, then there is a firmware update released for the printer to resolve the issue. please install it from a Vista computer using THIS link and follow the instructions. Once the update is done, the issue should not reoccur.

For updating the firmware using a Windows XP computer, use THIS link.
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