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ScottLaserJet28
Posts: 1
Member Since: ‎12-15-2008
Message 1 of 7 (13,526 Views)

Scanning Device not Communicating with the Computer

Can anyone help? I go to launch my Hp Director software to scan a document and an error message appears that says "An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again." This has happened before but I can't remember the steps performed on the Menu of the scanner. Does anyone know how to get the computer and Laserjet 2840 to communicate?

Thanks

Honor Student
Noel
Posts: 2
Member Since: ‎01-07-2009
Message 2 of 7 (13,409 Views)

Re: Scanning Device not Communicating with the Computer

Download the HP LaserJet Fix Scan Utility : Fixes errorrs: "Can't Communicate", "Device Not Connected", or "HPImaging Device Could Not Be Initialized" messages when scanning due to the scanner port being set incorrectly or the IP Address being changed in a network environment.

ftp://ftp.hp.com/pub/softlib/software7/COL11306/ma-32957-7/FixScanUtility.exe

Teacher
AlmostThere
Posts: 87
Member Since: ‎01-13-2009
Message 3 of 7 (13,391 Views)

Re: Scanning Device not Communicating with the Computer

If the error message appears on the computer while scanning from a networked product, click this link: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=au&product=3204785&docname=c00897542. If with USB, click this link: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00040499&cc=au&lc=en&dlc=en&product=3204785
Regards,
AlmostThere
Honor Student
seabee-jim
Posts: 2
Member Since: ‎07-22-2010
Message 4 of 7 (11,738 Views)

Re: Scanning Device not Communicating with the Computer

I also have a communication problem with the "error message" about not communicating on my computer screen.  However, the All-in-One (HP 7310) shows a message that scanning software is not installed.

 

When I try and re-install the software from the CD, the HP software tells me that there is hardware recognition and I don't need to install, but gives me no options to repair.

 

I downloaded the utility for scanning from HP and run it.  It shows that no scanning software is installed.  Any suggestions.

Student
alicebeard
Posts: 1
Member Since: ‎12-31-2010
Message 5 of 7 (10,931 Views)

Re: Scanning Device not Communicating with the Computer

[ Edited ]

I have the same problem.  However, that "fixit" software is not for my scanner.  I have an hp flatbed scanjet 4600.  It worked on my old computer.  I bought a new computer about a month ago, installed the software from the CD, and when I try to use the scanner, I get that dredded message: "An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again."

Is there a solution?  My computer is a pretty decent, new PC laptop, running Windows 7 Professional.

Thanks for any ideas: [Personal Information Removed]

Honor Student
arsh7777777
Posts: 2
Member Since: ‎01-19-2011
Message 6 of 7 (10,739 Views)

Re: Scanning Device not Communicating with the Computer

For me, all I had to do was disconnect and reconnect the USB that connected my computer to my printer/scanner. Hope this helps some people, if not all...:smileywink:

Honor Student
sdsc51701
Posts: 2
Member Since: ‎10-07-2011
Message 7 of 7 (8,641 Views)

Re: Scanning Device not Communicating with the Computer


AlmostThere wrote:
If the error message appears on the computer while scanning from a networked product, click this link: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=au&product=3204785&docname=c00897542. If with USB, click this link: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00040499&cc=au&lc=en&dlc=en&product=3204785
Regards,
AlmostThere

 

your link @ http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&​dlc=en&cc=au&product=3204785&docname=c00897542 doesn't work

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