Trying to print business cards

[ufds55 · Accepted solution]

Still sounds like a mechanical problem, however changing software shouldn't solve the problem if that were true. In any event, I'm glad you were able to find something that works. My final word of advise; stick with what works.

[Pupstart]

I have had an ongoing problem with misalignment during printing of Avery business card stock 8371 (sold as 8871)on my HP 4680 All-In-One. I have Windows 7 and am using Word 2010. The printing has started lower on the page with that card stock even though test pages with plain paper match up perfectly.

I have wasted so many pages of this expensive stock I've nearly wept in frustration.

After reading the suggestions here, first I aligned the printer cartridges. I do that every time I change cartridges but because it was an alignment issue and I think after awhile the mechanism gets sloppy, so I did it again just to be safe.

Make sure the paper guides on the tray are snug. Take all paper out of the tray and feed one page at a time. If your printer is groaning, squealing, squeaking or catching, do clean all the rollers in the front and through the back door.

Here is what worked:

1. Go to Print.

2. On Printer Shortcuts, I chose "General Everyday Printing."

3. Paper Sizes: "Letter." ("Borderless 8-1/2X11" moved my graphics off the card and to the left.
4. Paper Type: "HP Premium Plus Photo Papers."
5. Print Quality - Choose "Normal" or "Best."
6. Click on Print.

Hope this helps someone else!

[ufds55]

I had that same problem with an HP C4180 Photosmart all in one printer. Solved it by changing the margins in the print dialog box to the following: side margin .07", horizontal gap 0, top margin .06", vertical gap 0. Good luck!

[jhsu123]

Thank you so much!  I just bought a HP Photosmart 7510 (Costco's version is 7515) All In One and hoped it would work with my Avery Business Cards stock #8371 (10 to a page) (my Brother printer could not handle it). I have Windows 7, Word 2007 and used a PDF from a free business card site.  I put in 1 sheet at a time.  The menu is slightly different, but I did a similar thing.

1.  Go to Print.

2.  Click on Properties

3.  Go to Paper Quality.

4.  Pick Paper Source - Main Tray, Paper Size - Letter

5.  Paper Type - HP Premium Plus Photo Papers. This will cause the Print Quality to grey out and automatically choose "Custom" for you.

6.  Click OK and then OK again.

It should print just fine!  I wish they would give that tip in the manual.  Again, many thanks!

[AGolden]

It's great that this works for your printer.  Wish it would have worked for mine as I've seen this solution posted before but it just does not work for all of the Photosmart printers.    Unfortuneately some of them just cannot handle the thicker, more rigid paper stock.  For some of us having this issue, it isn't a software problem that can be fixed by changing settings.  It is a physical issue with the rollers being able to pull the heavier, card stock into the printer evenly.

[JoseButler]

I think your printer have some Hardware problem.because without hardware problem card can't slip into the printer.contact HP custmer care center or any hardware engineer.

Business card template

[AGolden]

Some of the printers just CANNOT HANDLE THE THICKER CARD STOCK PAPER. PERIOD. No amount of customer care is going to make a machine do something that it wasn't made to do. There was no hardware problem. It was just junk. Contacting the customer care center is not always a great idea. In my case, it certainly wasn't pleasant. They replaced my printer three times, each time with one that was worse than the printer I originally purchased. The third time, they replaced it with an "upgrade" (their words) that was no upgrade at all; it couldn't do all of the things that the original model could do and the print quality wasn't as good. (Wish I had never accepted it as a replacement.) It was this "upgrade" model that couldn't handle the heavy card stock. Regular paper was just fine but anything heavier just didn't line-up right, no matter what settings were used. (I'm not new to HP inkjet printers. I've been using them and have owned them since about 1995-1996. I know about settings and how to change them. I also know a bit about hardware and peripherals. When I worked in an office I was the "go-to person" for issues like this. Just saying I'm not just the average user.) My original call to support was about the dead wireless network card. I have a degree in information systems and I was treated like I was stupid when I contacted tech support. The tech remoted into my computer to test the printer just to verify what I had already told him an hour before. Even after I had already explained the steps I took to determine that the wireless card was dead. I understand that some customers are just not so savvy but it seemed when I told the guy, "I have a degree in information systems so feel free to be technical with me." he just treated me dumber than he did before I told him. They also made the whole exchange process very cumbersome and very company-oriented rather than customer-oriented. Did you realize that they make you give them a credit card number in order to get a replacement?! In-case you don't send the old one back they say. Well, I trusted them when I spent my hard-earned money on their printer and then spent hundreds more on ink replacements. I expected it to last more than 6 months. The least they can do is make exchanges much more customer-friendly. Since I didn't have a credit card at the time, I had to wait for them to receive my old, broken printer before they would send out a new one. I spent way too much time dealing with customer support and the end result was still not a good solution and they just didn't care about the down-time (costly for a small business) they caused me. What I found is that sometimes buying those extended warranties is a good thing. For my 4th replacement (draining ink inside of printer this time), I had had enough of dealing with HP so I used the extended warranty that I purchased through Staples. Yes, I pressed the easy button! They made the exchange a much easier (and trustful) process than HP. I didn't need a credit card and I didn't have to send in the broken one before they sent out the replacement. I ended-up with the printer model that I originally purchased and am back to printing business cards once again! AND I LOVE Staples because they care about my business and they always treat me right! It was definitely worth the extra $20 bucks or so that I paid because I experienced less down-time and it really was easy. I have been an HP printer person since I bought my first one but when I go to purchase a printer again, I don't know that I will go with HP again. I will definitely research other brands next time. I want a company that will be more worried about me when their product fails than whether they can trust me to send a defective unit back. It isn't like I wouldn't return it when they provide a pre-paid label and of what use is a broken printer to me anyway? Even if they get a few customers that don't return them, I would think they would be making it up in ink purchases by those customers. The ink where they are really making their money anyway.

[Johnfred01]

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