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Student
ict1
Posts: 1
Member Since: ‎09-18-2009
Message 1 of 2 (1,691 Views)

UNABLE TO CANCEL PRINT JOB THAT KEEPS PRINTING SAME COPIES

How do you cancel print job on a HP Deskjet D1520 with Windows Vista?

THANKS!

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 2 (1,685 Views)

Re: UNABLE TO CANCEL PRINT JOB THAT KEEPS PRINTING SAME COPIES

Since this printer does not have a physical "Cancel" button, the easiest way of stopping a document print is to clear the document from the Print Queue.

 

To remove a document from the print queue manually:
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2. Double-click the icon for your product to open the print queue.
3. On the Printer menu, highlight the document, click Cancel or Purge Print Document,
and then click Yes to confirm.

 

Now, if the document has already started printing and you want to stop it before it finishes; then simply lift the top access door which will pause printing. Remove the document from the print queue now. If it is no longer in the print queue, then power off the printer. Wait about 30 seconds and power on the printer again. This should have stopped the document from printing.

 

 

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
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