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tobateach
Posts: 2
Member Since: ‎01-06-2012
Message 1 of 7 (8,116 Views)
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Unable to clear the printer queue

I have the HP Photosmart All-in-One Printer C308g and tried printing a document last night.  There was response.  So I tried to clear the doc and it said "deleting" -- that was 11:32 p.m. (EST) last night.  As of this very minute (11 am EST), the doc still shows as "deleting".  I have tried numerous time to cancel the doc.  I even turned the printer off, unplug it and still nothing.  I closed everything down on my laptop and then rebooted it and tried to print again but the original job was still in the queue.  Please if anyone has an answer to my dilema, I'd really appreciate your help.

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DavidPK
Posts: 32,606
Member Since: ‎09-24-2010
Message 2 of 7 (8,107 Views)

Re: Unable to clear the printer queue

Hi,

 

From the Control Panel, open Administrative Tools and select Sevices.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document has been removed.

 

Regards,

 

DP-K

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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
tobateach
Posts: 2
Member Since: ‎01-06-2012
Message 3 of 7 (8,098 Views)

Re: Unable to clear the printer queue

DP-K  Thank you so much!!  Perfect step by step instructions.

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DavidPK
Posts: 32,606
Member Since: ‎09-24-2010
Message 4 of 7 (8,095 Views)

Re: Unable to clear the printer queue

Hi,

 

You're welcome, glad it helped :smileyhappy:

 

All the best,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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deana15
Posts: 1
Member Since: ‎03-04-2012
Message 5 of 7 (7,986 Views)

Re: Unable to clear the printer queue. Where is Control Panel llocated?

Where do I find the Control Panel? 

Signed: Dorothy Chaplik

dorchap@comcast.net

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DavidPK
Posts: 32,606
Member Since: ‎09-24-2010
Message 6 of 7 (7,984 Views)

Re: Unable to clear the printer queue. Where is Control Panel llocated?

Hi,

 

A quick way to open the Control Panel is to hold down the Windows key and press R - into the Run Box type control and hit enter.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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zipperjim
Posts: 1
Member Since: ‎07-14-2014
Message 7 of 7 (972 Views)

Re: Unable to clear the printer queue

I have tried for 2 days to rid my HP 7410 Officejet all in one printer of unable to clear the printer queue. I can no longer print photos sent by Email of the grandkids. I have printed many many glossy photos with no rejects. Yesterday I tried to print 9 photos and I get the message "Unable to clear the printer queue." I would appreciate anyone who can help me fix this problem. I'm desparate for help.

Thank you in advance

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