Unable to install HP Laserjet P1005 on a Windows 7 64-bit OS system [ Edited ]

[HWS3RD]

I have attempted to install both the full package and just the driver for an HP Laserjet P1005 local printer to my personal PC which I updated the OS to MS WIndows 7, 64-bit version numerous times and I have been unsuccessful each time. On each attempt to run the installer, whether it be the full version or just the driver, and you come to the point in the installation process where you are to plug in your local printer's USB cable to your PC I keep encountering an error message indicating that the USB device is not recognized. A further investigation reveals that there is in fact an unknown device. I click on this and I encounter a Microsoft generated message which indicates the following information - Windows has stopped this device because it has reported problems. (Code 43)

The following Microsoft web site - http://support.microsoft.com/kb/310123 

has the following Recommended resolution

One of the drivers controlling the device notified the operating system that the device failed in some manner.
If you have already run the Troubleshooting Wizard, you might want to check the hardware documentation for more information about diagnosing the problem.

Well, I went through all of the above recommended actions and I got nowhere. I went back on the web and did some further research. This time I found the following information at the following HP web page -http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-59850-1&lc=en&dlc=en&cc=us&lang=en&os=1060&product=3435668

This was a link to an HP web page which pertained to a so-called repair utility software that was for an HP Laserjet P1000 and P1500 Series Plug and Play Recovery Utility.I tried this but it has not rectified my problem installing the driver for my local printer.If you have the magical solution to this problem I would appreciate it if you could provide it to me. Thank you.

<text removed for privacy>

Message Edited by WendyM on 11-29-2009 08:25 PM

[MarcoBoerner]

Hi,

I think I found the solution.

I downloaded the most recent driver from the HP website. I run the installation and as the instaler asked me to plug in the printer I did. Of course nothing happened.

I left the installer open and downloaded this tool:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-59850-1&lc=en&dlc=en&cc=us&...

I run the tool and, still nothing.

Then I opened the device manager and discovered the printer kisted under 'Unknown device'. I right cliocked on it and updated the driver, I selected to check for drivers online as well.

The driver installed within seconds and the still open HP installer recognized the printer, alowing me now to install the extended functionality.

I'm holding a pretty testpage iun my hand. It all worked. I don't think the plugandplay recovery tool was essential for it to work. But I posted it anyways.

Hope that helps.

[cricobr]

WendyM: I seem to have EXACTLY the same problem...

- New Sony Vaio with Windows 7 Home Basic 64bit factory installed

- HP LaserJet P1005 as a local printer

- P1005 was first installed on the Vaio using the original install CD and sort of worked

- worked OK for the installing user but only intermittently for the other user

- both users had problems with the printer queue locking up in various situations (only solution was to reboot)

- decide to try and update the installation of the printer

- downloaded both the driver files you speak of from HP

- small Plug and Play file (c4Mb) got into endless loop when trying to pre-install drivers and had to be killed

- large full installation file (c167Mb) also failed to install properly

- tried uninstalling and rebooting various times after various failed attempts to get this full package to work.

- situation now is that the P1005 is simply uninstallable on the Vaio but continues to work fine on two XP machines (see below)

- a detail: when the P1005 is plugged into any machine (Vaio or XPs) USB reports that it could run faster if it was on a USB 2.0 port

- this seems to be a strange message on a 2010 Sony Vaio which obviously has USB 2.0 ports

- stranger yet, the XPs are completely unaffected by this message, and print to the P1005 normally, as they always have

The XP machines:

- One XP machine is an old 2006 HP Pavilion

- The other XP machine is a 2009 Acer netbook

- both machines with their original factory installed XPs, and both regularly updated

- the P1005 is a local printer on all machines

- each machine is plugged into it when printing is needed and the 2 XP machines always connect and print, regardless of the USB speed message

- the P1005 even works from the XPs via an unpowered USB physical hub with a USB mouse connected as well

HP really seem to have gotten themselves into a rather shameful mess over their printer drivers. In the year 2010 it seems insane that plugging a printer into a computer is so stunningly complex.

Indeed HP seems to be going rapidly backwards. The Vaio was bought to replace the old 2006 Pavilion (an excellent machine which has never put a foot wrong despite the most intensive use, and which continues to work fine if a little slowly in comparrison to the newer machines) because when we saw the HP replacement we were so repelled by its awful ergonomics, physical appearance, and ragged construction (raw metal edges round the front corners!) in comparisson to the Pavilion that we didn't need any convincing to buy the wonderfully constructed Vaio. Now we discover that a printer that works fine on XPs is unusable on Windows 7. A strange form of progress indeed.

For many years I revered the quality of HP products. No longer I'm afraid. The Pavilion became a Vaio. I wonder what will take the place of the P1005 (I am actually being extremely restrained about the P1005 because it compares miserably with its sturdy predecessor: our sadly missed HP LaserJet 1010),

Regards

cricobr

[tekluwolde]

Hi I have an ASUS PC that works on the Windows 7 OS 64 bit. I did not have any printing problems with my previous versions to print my documents. I bought hp 1005, shamefully did not work on my computer. I had tried to install the drivers in various ways according to the guidance of technicians, but did not work.

With this generation of technology complications should not occur with such respected HP. Please guide me!

[sarliberty]

I also have an ASUS w7 64 bit system and cannot get my HP P1005 printer to install successfully.  I agree with the previous comments.  This is really unacceptable.  This issue has been around for more than a year.  Where is the fix from HP?  Why haven't we heard from them on this?    CS

[0913518035]

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HWS3RD wrote:

I have attempted to install both the full package and just the driver for an HP Laser P1005 local printer to my personal PC which I updated the OS to MS WIndows 7, 64-bit version numerous times and I have been unsuccessful each time. On each attempt to run the installer, whether it be the full version or just the driver, and you come to the point in the installation process where you are to plug in your local printer's USB cable to your PC I keep encountering an error message indicating that the USB device is not recognized. A further investigation reveals that there is in fact an unknown device. I click on this and I encounter a Microsoft generated message which indicates the following information - Windows has stopped this device because it has reported problems. (Code 43)

The following Microsoft web site - http://support.microsoft.com/kb/310123 

has the following Recommended resolution

One of the drivers controlling the device notified the operating system that the device failed in some manner.
If you have already run the Troubleshooting Wizard, you might want to check the hardware documentation for more information about diagnosing the problem.

Well, I went through all of the above recommended actions and I got nowhere. I went back on the web and did some further research. This time I found the following information at the following HP web page -http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-59850-1&lc=en&dlc=en&cc=us&...

This was a link to an HP web page which pertained to a so-called repair utility software that was for an HP Laser P1000 and P1500 Series Plug and Play Recovery Utility.I tried this but it has not rectified my problem installing the driver for my local printer.If you have the magical solution to this problem I would appreciate it if you could provide it to me. Thank you.

<text removed for privacy>

Message Edited by WendyM on 11-29-2009 08:25 PM

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[Abdullah1433]

Hello everyone!

I got exactly the same problem! I have P1005 model connected to 64-bit Win 7 Laptop.

I think the problem related to the .NET framework library. I used the CD included with printer that updated the framework and I update my printer driver using device manager in Windows and choose the CD as the directory for driver, not by the setup utility .

And this solve the problem, I hope this help.

[bobvu]

The installation needs to be run as Administrator. So

1/  you need to download the full version from HP

2/ Right Click on the Setup.EXE and select Run as Administrator

3/ Follow the instruction on the wizard.

Good luck!

[nerdy123]

Hello all,

Ive had the same problem after a windows 7 64 bit reinstall. So here is what worked:

1. go to device manager and delete the printer - dont refresh this page

2. go ahead with the full installation of HP P1005 installation till it stops responding

3. At this stage, go to device maager and you will see hp printer under printers, right click it and click update driver software.

4. when prompted, search for drivers within your computer (second option)

5. on the next screen, choose 'Let me pick from a list...'

6. on the next screen select 'Printers' and click 'next'.

7. on the next screen select 'have disc'

This is the interesting part.

8. Here point to HP's newly created folder in the C drive and select Autorun.inf as your file.

9. Installation proceeded and successfully i might add.

I am not sure if my steps are 100 percent in order...but u get the gist of it. This worked for me and naturally no guarentees this will for you. But if it does, please confirm so that others with similar problems could benifit.

Lots of luck,

Nerdy 

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