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Terry-DuPont
Posts: 2
Member Since: ‎07-16-2009
Message 1 of 4 (2,847 Views)

Unable to print an IBM Lotus Form Viewer form to a HP L7780 with Win7!

HP Compaq 8710W

Win7 64-Bit Enterpirse

HP Officejet Pro L7780 All-in-one

Error:

Viewer : Printer Driver's EndPage() Failed at PRINT ERROR(.\src\FormViewer\PrintEngine\CPrintEngine.cpp:1960 Fri Jan 29

TKS, Terry

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ShlomiL
Posts: 9,681
Member Since: ‎01-03-2011
Message 2 of 4 (2,836 Views)

Re: Unable to print an IBM Lotus Form Viewer form to a HP L7780 with Win7!

[ Edited ]

Hi Terry,

It seems as a known issue with the IBM Lotus Forms software on Windows 64 bit versions.

As you are able to print from any other software, the printer drivers are fully functional.

 

As a reference, you may find Problem 4 below:

http://militarycac.com/errors2.htm#LOTUS

 

Therefore, I would recommend you to contact IBM support and check for any available fix:

http://www-304.ibm.com/support/operations/us/en?cm_re=masthead-_-supdl-_-oimore

 

Regards,

Shlomi

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Honor Student
Terry-DuPont
Posts: 2
Member Since: ‎07-16-2009
Message 3 of 4 (2,825 Views)

Re: Unable to print an IBM Lotus Form Viewer form to a HP L7780 with Win7!

Seems to be unique to local inkjet printers?  L7780 is connected  via USB and IP, local ports.  Cannot print the form to either port.  Can print the form to Network Printers,  CP4520 and Canon Imagerunner. PCL mismatch?  L7780 uses PCL3, per spec sheet.

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ShlomiL
Posts: 9,681
Member Since: ‎01-03-2011
Message 4 of 4 (2,821 Views)

Re: Unable to print an IBM Lotus Form Viewer form to a HP L7780 with Win7!

[ Edited ]

Well, I doubt if the printing language should affect, as it seems to affect 64bit operating systems only by any discussion i could find. I would expect any PCL 3 compatibility problem to take a place with any OS version.

 

As printing from any other software do work, more likely it is an issue with the Lotus Form viewer.

 

According the system requirements for the latest Lotus Forms Viewer 3.5.1.2, the software compatible with Windows 7 32 bit only (Hardware platform: x86-32​):

http://www-01.ibm.com/support/docview.wss?uid=swg27019208

 

However, the latest version of the software (IBM Forms 4.0.0.2) seems to fully compatible with 64bit envoirment by its spec:

http://www-01.ibm.com/support/docview.wss?uid=swg27022317#IBM_Forms_Viewer_4_0_0_2_Operating_Systems

 

 

 

 

 

 

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If my post resolved your problem, please mark it as as Accepted Solution :smileyhappy:
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