Unable to remove/delete/cancel document waiting to print. (6078 Views)
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Honor Student
maxmar10
Posts: 2
Member Since: ‎02-22-2011
Message 1 of 5 (6,078 Views)

Unable to remove/delete/cancel document waiting to print.

I have HP 1500 all in one.  everything says it's "ready" but there's a document stuck in the printing que

I says "deleting" but it doesn't.  Have tried most everything restarting, canceling, deleting, etc. any help

will be appreciated.

Provost
DavidPK
Posts: 30,697
Member Since: ‎09-24-2010
Message 2 of 5 (6,042 Views)

Re: Unable to remove/delete/cancel document waiting to print.

Hi,

 

From the Control Panel, open Administrative Tools and select Sevices.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document(s) have been removed.

 

Hope this helps.

 

Regards,

 

DP-K

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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
maxmar10
Posts: 2
Member Since: ‎02-22-2011
Message 3 of 5 (6,014 Views)

Re: Unable to remove/delete/cancel document waiting to print.

Thanks loads!!   Worked like a charm...

Provost
DavidPK
Posts: 30,697
Member Since: ‎09-24-2010
Message 4 of 5 (6,004 Views)

Re: Unable to remove/delete/cancel document waiting to print.

Hi,

 

You're welcome, glad it worked :smileyhappy:

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Student
eisencassidy
Posts: 1
Member Since: ‎04-28-2014
Message 5 of 5 (1,288 Views)

Re: Unable to remove/delete/cancel document waiting to print.

I cant find the C:windows....... link :smileysad: I skipped that step and dint restart my computer and went to see if there were documents waiting to be printed on microsoft word and it said no printer installed. After i tried to install one, it said the Active Directory Domain service is not installed?

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