Unable to remove/delete/cancel document waiting to print.

[maxmar10]

I have HP 1500 all in one.  everything says it's "ready" but there's a document stuck in the printing que

I says "deleting" but it doesn't.  Have tried most everything restarting, canceling, deleting, etc. any help

will be appreciated.

[DavidPK]

Hi,

From the Control Panel, open Administrative Tools and select Sevices.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

Restart the computer and you should find the document(s) have been removed.

Hope this helps.

Regards,

DP-K

[maxmar10]

Thanks loads!!   Worked like a charm...

[DavidPK]

Hi,

You're welcome, glad it worked

Regards,

DP-K