Unable to remove/delete/cancel document waiting to print. (4740 Views)
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Honor Student
maxmar10
Posts: 2
Registered: ‎02-22-2011
Message 1 of 4 (4,740 Views)

Unable to remove/delete/cancel document waiting to print.

I have HP 1500 all in one.  everything says it's "ready" but there's a document stuck in the printing que

I says "deleting" but it doesn't.  Have tried most everything restarting, canceling, deleting, etc. any help

will be appreciated.

Provost
DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 2 of 4 (4,704 Views)

Re: Unable to remove/delete/cancel document waiting to print.

Hi,

 

From the Control Panel, open Administrative Tools and select Sevices.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document(s) have been removed.

 

Hope this helps.

 

Regards,

 

DP-K

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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
maxmar10
Posts: 2
Registered: ‎02-22-2011
Message 3 of 4 (4,676 Views)

Re: Unable to remove/delete/cancel document waiting to print.

Thanks loads!!   Worked like a charm...

Provost
DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 4 of 4 (4,666 Views)

Re: Unable to remove/delete/cancel document waiting to print.

Hi,

 

You're welcome, glad it worked :smileyhappy:

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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