Vista / Win 7 Duplex Printing Troubleshooting Guide (92762 Views)
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BobC2010
Posts: 3
Member Since: ‎01-07-2010
Message 51 of 451 (7,277 Views)

Re: Duplexer shrinks document C309a

Earlier I wrote:

 

"I'm having the same problem with shrinking top and bottom margins that SFH is having when auto-duplexing. Along with Word documents, this occurs when I print images or PDF files. I also had this problem with Windows XP. My current configuration is C309a wireless, Windows 7 64bit."

 

Of course I said this incorrectly - as with others having the same problem, the image or text shrinks vertically - the top and bottom margins are larger.

Honor Student
jfsiegel
Posts: 2
Member Since: ‎01-13-2010
Message 52 of 451 (7,262 Views)

Re: Vista / Win 7 Duplex Printing Troubleshooting Guide

HP P1006 instructs you to insert the paper back into the printer with the same orientation after printing the first side, then "press the continue button below".  However, there is no continue button, just a "close" button.  I have tried hitting all buttons on the printer and in the printer queu, but most of them just cancel the print job.  How do I actually "continue" to print the 2nd side?

thw Honor Student
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thw
Posts: 3
Member Since: ‎01-14-2010
Message 53 of 451 (7,244 Views)

Win XP Duplex Printing Troubleshooting Guide

Dear Bob,

I have a problem with a LaserJet CM2320 MFP fxi.

When printing a single page it is ok.

When printing a (word)-file with e.g. 4 pages, the first page is printed on the backside and the second page on the front, and both are also upside down... Putting the papaer the other way around in the printer doesn't solve the problem, because the single page print will be messed-up...

 

Thanks in advance for your help!

 

Kind regards,

 

Titus

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Hokie55
Posts: 4
Member Since: ‎01-15-2010
Message 54 of 451 (7,227 Views)

Re: Vista / Win 7 Duplex Printing Troubleshooting Guide

I have HPDJ9800 with duplexer, Win7 and the pull down window does not show the duplexer installed.  There is no choice but not installed.

Tutor
axoduss
Posts: 17
Member Since: ‎10-05-2009
Message 55 of 451 (7,203 Views)

Re: Vista / Win 7 Duplex Printing Troubleshooting Guide

[ Edited ]

Workaround for psc1510 on win7 presented by Bob, doesn't work for me

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Bob_Headrick
Posts: 15,027
Member Since: ‎11-17-2008
Message 56 of 451 (7,176 Views)

Re: Vista / Win 7 Duplex Printing Troubleshooting Guide

[ Edited ]

Hokie55 wrote:

I have HPDJ9800 with duplexer, Win7 and the pull down window does not show the duplexer installed.  There is no choice but not installed.


From an account with administrator privileges do the following:  go to the Devices and Printers folder, right click on the Deskjet 9800, Printer Properties, Device Settings, Installable Options and then set the duplexer to installed.

9800 duplex.png

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

<----   If my answer was helpful please click the "Thumbs Up" to say "Thank You".

        If your problem is solved please click the "Accept as Solution" button ---->

thw Honor Student
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thw
Posts: 3
Member Since: ‎01-14-2010
Message 57 of 451 (7,134 Views)

Win XP - Re: Vista / Win 7 Duplex Printing Troubleshooting Guide

Win XP Duplex Printing Troubleshooting Guide Options

 

I have tried every option you have mentioned but the problem still persists...:

 

LaserJet CM2320 MFP fxi, running Win XP SP3.

When printing a single page it is ok. When printing a (word)-file with e.g. 4 pages, the first page is printed on the backside and the second page on the front, and both are also upside down... Putting the paper the other way around in the printer doesn't solve the problem, because the single page print will be messed-up...

 

Thanks in advance for your help!

 

Kind regards, Titus

Honor Student
Hokie55
Posts: 4
Member Since: ‎01-15-2010
Message 58 of 451 (7,110 Views)

Re: Vista / Win 7 Duplex Printing Troubleshooting Guide

The pull down window for selecting 'enabled' does not give the enabled option; therefore the suggested help does not work.  There is another problem.  The duplexer is installed and was working on Win XP before Win 7 was installed.  Thanks anyway.

 

 

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Bob_Headrick
Posts: 15,027
Member Since: ‎11-17-2008
Message 59 of 451 (7,097 Views)

Re: Vista / Win 7 Duplex Printing Troubleshooting Guide

 


Hokie55 wrote:

The pull down window for selecting 'enabled' does not give the enabled option; therefore the suggested help does not work.  There is another problem.  The duplexer is installed and was working on Win XP before Win 7 was installed.  Thanks anyway.

 

 


 

 

Do the following:  try to enable the duplexer while logged in as Administrator.  If that does not help then go to the Security tab and make sure the checkbox is set to enable "manage this printer" for whichever user you are logged in as.


Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

<----   If my answer was helpful please click the "Thumbs Up" to say "Thank You".

        If your problem is solved please click the "Accept as Solution" button ---->

Honor Student
Hokie55
Posts: 4
Member Since: ‎01-15-2010
Message 60 of 451 (7,094 Views)

Re: Vista / Win 7 Duplex Printing Troubleshooting Guide

I finally got the pull down window to show engaged.  I down loaded updated drivers from Microsoft for the printer through the driver update window.  Thanks.  Ralph

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