Why do I get a "driver conflict detected" message after installing the latest driver.

[bob111]

I have been having problems displaying print ink levels.  So, I decided to run the latest Print and Scan Doctor software.  Sure enough the diagnostic detected a driver problem and displayed a message "Driver Conflict Detected".  So, following instructions, the driver was uninstalled and new software was installed using the latest full driver and other software install.  After this was completed, the diagnostic was run again, guess what, same message.  The next timeI installed just the driver install package.  The diagnostic was again run.  Guess what, same error.  Well, after a couple of hours trying to find a different driver for a Windows 7 64 bit machine and looking for a different uninstall program, I have given up.  Oh, the other problem is repeated "offline" messages on my wife WIFI connection to the printer. Neither problem has been corrected.   Does anyone have a solution?  

Thanks - 

[Brandon1]

HI bob111,

What kind of printer do you have ? 

Are you using windows 7 64 bit as your operating system ?

Are you getting the error message on the computer or the printer ?

[bob111]

This is to answer Brandon1's questions and to provide additional information.  

Thank you for the reply Brandon1

The printer is a C309a, to computer is running windows 7 64 bit with a USB connection.  The message is displayed on the computer when the Print and Scan Doctor diagnostic executes.   

The Diagnostic is executed to find a cause for: 1) inability to check ink levels using the HP solution center and to 2) find a correction for a reoccuring "Offline" message when using a wireless connection.  Now I am seeing a new abnormal condition.  The HP Solution Center is displaying a "Disconnected" message for the C309a and the HP 2600 series which is also connected.  Both printers print.

My gut feel is the uninstall program does not remove all references to the C309a when it executes.  I have no idea why HP2600 series printer is displaying the disconnect message,

I think I will uninstall all 3 printers and start from there.  I you have other recommendations let me know..  

Thank you again for the help.

[Brandon1]

bob111,

That's a great idea to uninstall the software and start over. Here is a link to the support page that may help you with uninstalling the software on your C309a.

Let me know if this fixes the issue once you reinstall the software or if you still get the error message.

[bob111 · Accepted solution]

That solved the problem for the USB connected computer. The wireless computer is also operating correctly.

Thank you for the help.

[Brandon1]

bob111,

Great, glad to hear that worked ! 

[bob111]

While the majority of the problem is solved.  That is I can get the ink levels and the wireless computer can now.  print.  But, the  "driver conflict detected" message returned after I installed the software for the HP Photosmart 2610 All-in-One Printer.   While there is no functional problem, the message is present which may indicate a problem during the installation process or the diagnostic is not functioning correctly. 

Since my problem has been corrected, I will ignore the diagnostic message.

Thanks again for the help.

[Brandon1]

Yeah as long as the functionality is there for you I wouldn't worry about the message. 

[mikhailraber]

I don't see the solusion to the issue

[bob111]

Brandon1 - Thank you for the help.  I accept you reply as a solution.  Excuse my delay.