HP Support Forums
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06-21-2012 11:10 AM
Hello, hope you are doing well and sorry to learn that you are having this issue,
Are you still facing this issue? If you are I will do my best to help you.
This is the main support page for your printer GO HERe Go to the software and drivers downloads and select your operating system also update the firmware of the printer which can be done from here as well.
Let me know how it turns out, I will do my best to help you if you need further assistance.
If you are not experiencing this issue any longer, May you let me know, your time and courtesy,
will be deeply appreciated.