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11-30-2009 11:47 AM
6180 all in one printing is fine, just copying & faxing causes the black vertical line on the right side only. completed HP site troubleshoot process - no change. Can anyone help. printer is about 2 yrs old
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12-02-2009 07:55 AM
Please click the WHITE STAR on the left hand side, to say "Thanks"
Although I am employed by HP, I am speaking for myself and not for HP
12-13-2009 03:59 PM
I have exactly the same problem and I believe this is a defect in the scanning hardware of the printer itself. The glass has been cleaned - spotless - drivers re-loaded, scanning options tweaked to no end and the bands are still there no matter what is done.
06-22-2010 06:22 PM
Thanks, Steve, for describing the problem exactly. This line is printed on it, it's not dust or dirt. And it looks like it's been grayed-out, as if it's an icon you can't click on, it's not highlighted. You know what I mean?
08-19-2010 07:13 PM
Has anyone solved this problem? I'm getting a black vertical line repeatedly on every scan. It's a single line in the same place. I have cleaned the parts and on several occasions unplugged per HP's instructions (on another thread). To no avail.
12-10-2010 10:35 AM
i have a strip of lines that are about .5 in wide horizontal with length of paper when i am copying or scanning with my c6180 printer. Their color is a light purplish gray. I have followed procedures for cleaning that are listed online. Can someone tell me what the problem is?
01-05-2011 02:53 PM
I don't know if this will help everyone, but I had an issue with a black line when receiving fax's or when making copy through my doc. feeder. The quality was fine for printing and copies via the flat glass.
Here is what I did for a solution.. lift copy panel to expose large glass, then gently lift up on the small doc feeder top grey piece from the center, this will take a little effort but will not break anything,
Once lifted up on hinge, put your fingers on the two side grey tabs to lift the next part with the rollers. This will now expose a small ~2 x 9" piece of glass that probably has debris like mine did. Clean with windex and shut..
I hope this helps. Don't throw it away!