cannot install driver

[harry]

i cannot install a driver on a new F2140 all-in one printer   i have a asus m3n72-d board witch is brand new 2 Gb ram the driver is from the cd that comes along i also couldn't install a older model printer   any help would be appreciated.

[Bob_Headrick]

What is the operating system? 

Are there any error messages?

Generally the drivers need to be installed before the printer is connected, otherwise Windows will install its own drivers.

You can download drivers from HP's web page here.

Regards,

Bob Headrick, MS MVP Printing/Imaging

[harry]

o\s is vista home premium .error says windows can't installed because of error. software was installed before computer was connected .

[pradeep]

Let us know the exact error you are receiving when installing the software on your xp system so that we can assist you better.

[harry]

sorry in the rite hand bottom corner a window pops up when installing the driver software  it installs everthing except the hp f 2100 series driver  beside the driver it says waiting for user input . that is the only error message  that shows   

[harry]

it only tells u to wait for user input to install driver for a few minutes that it says failed  i don't know what else to say

[pradeep]

Thank you for the information, Harry. If you are installing from the HP CD which came with you then let us check with downloading the All-in-One software from the hp website and then check for the result.

First of all you need to uninstall the software which was already installed on your Vista computer , then we need to download the software and install the All-in-One software.

Here are the uninstallation steps to uninstall the software from the computer:

To completely uninstall the software, run the uninstaller at level three using these steps:
1. Turn the All-in-One off and disconnect any USB/Ethernet cable from All-in-One to computer.
2. Insert the all-in-one CD-ROM into the computer. Cancel any installation windows that appear.
3. Click Start on the taskbar and then click Run.
4. In the command box type the following command and press Enter key:
X:\Util\CCC\Uninstall_L3.bat
(X: is the CD-ROM drive letter of that the all-in-one CD-ROM is in)

Follow the above steps to uninstall the All-in-One software and then restart the computer .

Then download the software from the below web link:

full feature software in vista

Click on the above link and open the web page,after you open the above link click on download only button and save the file onto your desktop.

Here are the instructions to install the All-in-One software:

1) Unplug the USB cable from the back of the computer

2) Install HP Software using downloaded file => Double click on downloaded file => Choose Run and follow the onscreen instructions

3) Before starting the installation disable the antivirus and firewall and then proceed with the installation.

4) Plug in the USB cable when it prompts to connect in the midway of installation

Note : It is important that you connect the USB cable only when the software prompts you while you are installing the software.

Once you install the All-in-One software check for the result and let us know.

[harry]

Hi i followed ur instructions for uninstall and install the f2140 software  the driver shows up in device manager as working properly  but it doesn't show up in the control panel under printers doesn't show up in the start programs menu  but shows up in add remove programs  windows says installed sucessfully bot the little icon bottom rite corner says driver not installed  there r no error messages  is it possible my usb cable is the wrong one  i got my old Hp  printers usb cable  hope i'm making sense  thanks for putting up with me

[Bob_Headrick]

The USB cable is probably not an issue unless it is very long (10' or more). 

Try downloading and installing HP's Printer Diagnostic Utility from here.  This will diagnose various printing issues including some system related issues as well as connectivity issues.

Do any printers show up in your printers folder?  If there are none then it would appear your print spooler is not running.  I think the above diagnostic will address this if it is the case.

Regards,

Bob Headrick, MS MVP Printing/Imaging

[harry]

only thing showing up in printer folder is microsoft xps document writer.

i can not run the diagnostic tool  when i click open a black screen appears than disappears instantly

Hp software only uninstalls to 75% when using the L3 method .it stops uninstalling eeven after 10 mins.

 would it be a good idea to wipe the hard drive   the MB and hard drive are brand new