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09-21-2011 09:28 AM
my printer is showing me a paper jam indicator light.. after checking, there is no paper jam. However the rollers dont seem to be grabbing the paper down to print or copy
09-21-2011 09:43 AM
I've included a link to a HP document that should help you with this problem..
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I am an HP employee.
08-19-2013 07:22 PM
i am having the same problem even the scanner is also not working i have tried the steps given in the link but not working.
it tells a message on the computer screen that ink carriage not moving but i found it was moving properly...and there was no paper trap inside...please help me