deskjet 3650 won't print (3321 Views)
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Student
76200
Posts: 1
Member Since: ‎01-01-2010
Message 1 of 5 (3,321 Views)
Accepted Solution

deskjet 3650 won't print

I have a deskjet 3650 that quit printing. When a test message or print job is sent to the printer it trys to print the carriage moves back and forth and makes noises like it wants to print but the mechanism does not pick up and feed the paper. I have completed the paper jam processes and downloaded the diagnostic program which shows no problems. Any ideas?

 

Thank You,

RLB

Tutor
ptr613
Posts: 6
Member Since: ‎07-01-2010
Message 2 of 5 (3,168 Views)

Re: deskjet 3650 won't print

I have the same problem, starting 2 weeks ago.

I tried the suggestions at http://www.hp.com/support.

None of them worked.

Their advice in this case is: The product needs service.

Following this link, they checked my serial number and found that the printer was out of warranty.

They then displayed the message: The following services are available to you. Please choose ONE of the following:

You guessed it - there were no services available to me!

 

So what I am hoping is that someone can tell us how to fix it ourselves.

 

Regents Professor
Ciara_B
Posts: 6,115
Member Since: ‎11-27-2009
Message 3 of 5 (3,158 Views)

Re: deskjet 3650 won't print

Hi

Have you tried the steps in the document below, including cleaning the rollers?

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bud09189&cc=ie&lc=en&dlc=en&product=304535

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
ptr613
Posts: 6
Member Since: ‎07-01-2010
Message 4 of 5 (1,463 Views)

Re: deskjet 3650 won't print

Hi Ciara_B. Thanks for your response. Unfortunately I had not checked "Email me when someone replies so I missed it. Eventually I bought a new HP5520. Kind regards.

Regents Professor
Ciara_B
Posts: 6,115
Member Since: ‎11-27-2009
Message 5 of 5 (1,456 Views)

Re: deskjet 3650 won't print

Hi ptr613, ok no problem, glad you're back printing anyway!

:smileyhappy:

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation