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Honor Student
Posts: 1
Member Since: ‎04-05-2012
Message 1 of 15 (40,300 Views)
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document in queue will not print or delete. Printer now stuck.

A document I sent to the printer would not print and now will not delete.  Status in queue has said deleting for the past two days.  This is preventing anything else from printing.  I have tried everything I can think of.  Need suggestions.

Accepted Solution

Re: document in queue will not print or delete. Printer now stuck.

Hi,

 

From the Control Panel, open Administrative Tools and select Sevices.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document has been removed.

 

Regards,

 

DP-K

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Provost
Posts: 36,939
Member Since: ‎09-24-2010
Message 2 of 15 (40,294 Views)

Re: document in queue will not print or delete. Printer now stuck.

Hi,

 

From the Control Panel, open Administrative Tools and select Sevices.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document has been removed.

 

Regards,

 

DP-K

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Student
Posts: 1
Member Since: ‎07-02-2013
Message 3 of 15 (38,320 Views)

Re: document in queue will not print or delete. Printer now stuck.

Thanks, David PK.  That was very helpful.  I was messing about for an hour before I found your suggestion and it worked!  Thanks again.

 

Top Student
Posts: 4
Member Since: ‎10-22-2013
Message 4 of 15 (37,259 Views)

Re: document in queue will not print or delete. Printer now stuck.

 I tried this and I still have the document "deleting"

HP Support Agent
Posts: 4,695
Member Since: ‎09-03-2013
Message 5 of 15 (37,219 Views)

Re: document in queue will not print or delete. Printer now stuck.

Hi melco,

 

I understand you're having issues removing a print job from the print queue on your computer. I'm sorry to hear you've been having this issue, but I will do my best to help out!

 

I see that you have tried to the solution that was posted here, so what I'd like you to try next is running the HP Print and Scan Doctor as it should be able to clear anything out of that queue. Once you've clicked on that link, please click Next and then proceed down to where it says Utility - Diagnostic Tools (2) and select the HP Print and Scan Doctor to download.

 

Hope this helps, have a great day!


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**MissTeriLynn**
I work on behalf of HP
Top Student
Posts: 4
Member Since: ‎10-22-2013
Message 6 of 15 (37,217 Views)

Re: document in queue will not print or delete. Printer now stuck.

the link you attached is taking me do a page to download drivers, I searched for the print and scan doctor, but the icon is taking me to page that is no loger available.

HP Support Agent
Posts: 4,695
Member Since: ‎09-03-2013
Message 7 of 15 (37,216 Views)

Re: document in queue will not print or delete. Printer now stuck.

Hi melco,

 

My apologies for the link not working. I will include a different one, just click here and this one should take you to the download page.


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**MissTeriLynn**
I work on behalf of HP
Top Student
Posts: 4
Member Since: ‎10-22-2013
Message 8 of 15 (37,209 Views)

Re: document in queue will not print or delete. Printer now stuck.

I'm sorry but nothing seems to be working for me when it comes to printers, I ran the print doctor and my printer that is having the problem is not showing up.  It is still showing up on my desktop under printers and devices and I can still send a job to it.  

HP Support Agent
Posts: 4,695
Member Since: ‎09-03-2013
Message 9 of 15 (37,207 Views)

Re: document in queue will not print or delete. Printer now stuck.

Hi melco,

 

Sorry that didn't work for you. To look a little further into this, would you be able to tell me which printer it is that you're having the issue with? If you don't know how to check the product/model number please click here assistance.


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**MissTeriLynn**
I work on behalf of HP
Top Student
Posts: 4
Member Since: ‎10-22-2013
Message 10 of 15 (37,204 Views)

Re: document in queue will not print or delete. Printer now stuck.

HP Officejet pro K550

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