document in queue will not print or delete. Printer now stuck. (9402 Views)
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Honor Student
khager4
Posts: 1
Member Since: ‎04-05-2012
Message 1 of 15 (9,402 Views)
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document in queue will not print or delete. Printer now stuck.

A document I sent to the printer would not print and now will not delete.  Status in queue has said deleting for the past two days.  This is preventing anything else from printing.  I have tried everything I can think of.  Need suggestions.

Provost
DavidPK
Posts: 30,677
Member Since: ‎09-24-2010
Message 2 of 15 (9,396 Views)

Re: document in queue will not print or delete. Printer now stuck.

Hi,

 

From the Control Panel, open Administrative Tools and select Sevices.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document has been removed.

 

Regards,

 

DP-K

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Student
jjj905
Posts: 1
Member Since: ‎07-02-2013
Message 3 of 15 (7,423 Views)

Re: document in queue will not print or delete. Printer now stuck.

Thanks, David PK.  That was very helpful.  I was messing about for an hour before I found your suggestion and it worked!  Thanks again.

 

Honor Student
melco
Posts: 4
Member Since: ‎10-22-2013
Message 4 of 15 (6,358 Views)

Re: document in queue will not print or delete. Printer now stuck.

 I tried this and I still have the document "deleting"

HP Support Agent
MissTeriLynn
Posts: 3,343
Member Since: ‎09-03-2013
Message 5 of 15 (6,318 Views)

Re: document in queue will not print or delete. Printer now stuck.

Hi melco,

 

I understand you're having issues removing a print job from the print queue on your computer. I'm sorry to hear you've been having this issue, but I will do my best to help out!

 

I see that you have tried to the solution that was posted here, so what I'd like you to try next is running the HP Print and Scan Doctor as it should be able to clear anything out of that queue. Once you've clicked on that link, please click Next and then proceed down to where it says Utility - Diagnostic Tools (2) and select the HP Print and Scan Doctor to download.

 

Hope this helps, have a great day!

Please click “Accept as Solution ” if you feel my post solved your issue, as it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!


**MissTeriLynn**
I work on behalf of HP
Honor Student
melco
Posts: 4
Member Since: ‎10-22-2013
Message 6 of 15 (6,315 Views)

Re: document in queue will not print or delete. Printer now stuck.

the link you attached is taking me do a page to download drivers, I searched for the print and scan doctor, but the icon is taking me to page that is no loger available.

HP Support Agent
MissTeriLynn
Posts: 3,343
Member Since: ‎09-03-2013
Message 7 of 15 (6,314 Views)

Re: document in queue will not print or delete. Printer now stuck.

Hi melco,

 

My apologies for the link not working. I will include a different one, just click here and this one should take you to the download page.

Please click “Accept as Solution ” if you feel my post solved your issue, as it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!


**MissTeriLynn**
I work on behalf of HP
Honor Student
melco
Posts: 4
Member Since: ‎10-22-2013
Message 8 of 15 (6,307 Views)

Re: document in queue will not print or delete. Printer now stuck.

I'm sorry but nothing seems to be working for me when it comes to printers, I ran the print doctor and my printer that is having the problem is not showing up.  It is still showing up on my desktop under printers and devices and I can still send a job to it.  

HP Support Agent
MissTeriLynn
Posts: 3,343
Member Since: ‎09-03-2013
Message 9 of 15 (6,305 Views)

Re: document in queue will not print or delete. Printer now stuck.

Hi melco,

 

Sorry that didn't work for you. To look a little further into this, would you be able to tell me which printer it is that you're having the issue with? If you don't know how to check the product/model number please click here assistance.

Please click “Accept as Solution ” if you feel my post solved your issue, as it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!


**MissTeriLynn**
I work on behalf of HP
Honor Student
melco
Posts: 4
Member Since: ‎10-22-2013
Message 10 of 15 (6,302 Views)

Re: document in queue will not print or delete. Printer now stuck.

HP Officejet pro K550

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