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envy100 access door open error message (72 Views)
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bamagirl1 Student
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bamagirl1
Posts: 1
Registered: ‎03-30-2012
Message 1 of 2 (72 Views)
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envy100 access door open error message

‎03-30-2012 10:21 PM

I have a HP Envy100 printer and it will not work because the screen displays access door open, please close.  It looks closed and not sure why the message is displaying. I have unplugged and restarted the printer and still the same message. Any suggestions?

 

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Distinguished Professor Distinguished Professor
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-JohnB-
Posts: 5,287
Registered: ‎11-22-2011
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Re: envy100 access door open error message

‎06-25-2012 12:01 PM

Hi there bamagirl1,

 

We may be able to resolve this with the HP Hardware Diagnostic utility. What is your operating system?

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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