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Student
kabie99
Posts: 1
Member Since: ‎10-04-2011
Message 1 of 7 (3,357 Views)

error msg. 0xc19a0020

I have a HP Photosmart Plus. The error message that I am receiving is Ink System Failure 0xc19a0020

I've tried many various remedies to no avail. I am using genuine HP cartridges. Please help. We cannot afford a new printer. We can barely afford the ink!

 

:smileyhappy: Karen

PhD Student
bassergitz
Posts: 861
Member Since: ‎06-30-2011
Message 2 of 7 (3,327 Views)

Re: error msg. 0xc19a0020

printer model?
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Student
tlarivee
Posts: 1
Member Since: ‎01-02-2012
Message 3 of 7 (3,020 Views)

Re: error msg. 0xc19a0020

I changed my print cartridges and now get this error 0xc19a0020

Hp Photosmart Premium

Honor Student
candy525
Posts: 2
Member Since: ‎02-01-2012
Message 4 of 7 (2,884 Views)

Re: error msg. 0xc19a0020

I am having the same problem. I changed out the printer ink cartridge and have had no change. Cant get it to get off the error message. My printer model # is Photosmart Premium C309g.

 

Thank you!

Distinguished Professor
-JohnB-
Posts: 5,287
Member Since: ‎11-22-2011
Message 5 of 7 (2,782 Views)

Re: error msg. 0xc19a0020

This article should help resolve the error you are getting:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en

Give the steps a try and let us know if it helps.

Best of Luck!

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Honor Student
yogamom
Posts: 3
Member Since: ‎10-19-2012
Message 6 of 7 (2,706 Views)

Re: error msg. 0xc19a0020

I have this same problem with my Photosmart Plus B210a. I have done all of the troubleshooting steps recommended: removed ink cartridges, cleaned printhead, replaced ink cartridges, turned off and on (MANY times), unplugged and replugged directly in the wall. I tried "Clean Printheads" in the HP Toolbox, I was told the printhead was "missing". The Toolbox also indicated that all ink cartridges are full. I tried to use the HP Print & Scan Doctor, but it will not connect to the printer via the wireless network. I can't find the printhead to order on the HP site; however, I did find it on Amazon.com. My concern is spending the $40 only to find that it is not the actual problem. Please advise.

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 7 of 7 (2,705 Views)

error msg. 0xc19a0020

I wouldn't buy the printhead from anywhere but HP directly. You will have to call them to order it, but that will ensure that it is the right printhead for your printer and a brand new one. The one on Amazon may be remanufactured, and those are not HP guaranteed. I'll include HP's contact number below. Before you try replacing the printhead, you might try doing a physical printhead cleaning on it. I'll include a link to those instructions below. If the cleaning doesn't work, you will need to either try replacing the printhead or the printer.

HP's number:
http://goo.gl/WaHYM

Physical printhead cleaning:
http://goo.gl/DfroJ
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