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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-05-2011 11:21 AM

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HP Officejet 6500 wireless printer on windows xp with a error message (0x61011bec)

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‎10-05-2011 11:52 AM - last edited on ‎04-18-2016 02:33 PM by HP Administrator

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Hi cstenson,

 

Please try the steps in the document at the link below.

 

http://support.hp.com/us-en/document/c00489814

I am an HP employee.

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View solution in original post

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11 REPLIES 11

‎10-05-2011 11:52 AM - last edited on ‎04-18-2016 02:33 PM by HP Administrator

HP Recommended

Hi cstenson,

 

Please try the steps in the document at the link below.

 

http://support.hp.com/us-en/document/c00489814

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎06-11-2012 07:06 AM

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I have tried these instructions, but the printer cartridge will not stop in the middle for me to remove the cartridges. Any additional tips? Thanks!

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‎06-11-2012 09:53 AM

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Hi 022801,

 

What printer do you have?

 

 

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

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‎06-11-2012 01:11 PM

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I have a HP OfficeJet 6500, model E709a
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‎06-11-2012 02:49 PM

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Hi 022801,

 

Follow the steps below.

 

1. Remove the printer head and cartridges from the printer

2. Remove all the cables from the printer including the power cable

3. Leave printer unplugged for 1 to 2 minutes, and then make sure the power is plugged directly into the wall before plugging it back into the printer.

4. Reinstall the print head and cartridges when the printer asks for them.

 

Let me know if the error is still present?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

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‎06-14-2012 02:24 PM

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Need More Help than what has been posted!!!!!!!!!!!!!!!!!

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‎06-14-2012 06:49 PM

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Hi InkJetWarrior,

 

Which model of 6500 do you have (E709 or E710)?

 

Did you try the reset steps in my last post?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

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‎06-18-2012 04:49 AM

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Hi and good morning;

 

I have a E710n Model. I did try the reset in your last post. To give you an idea of what the machine is doing. As soon as I power it on it will go thought all of its normal functions. Carriage moving back and forth lining up with the encoder strip then moving to the left side and going thought the gear function (to ease the question of a popping sound during this motion. There is not a popping sounds) so it can set up the encoder wheel. Then it goes to service station. It cycles the service station twice and into it third cycle it stops to give the error code.

 

Thank you for your help;

InkJetWarrior

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‎06-18-2012 05:22 AM

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Hi InkJetWarrior,

 

Please call our technical support at 800-474-6836 for this hardware issue. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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