HP Support Forums
Join in the conversation.
09-22-2011 08:56 AM
If you are getting a meesage "Original Document Loaded" even when there is no paper loaded in the top of the printer (ADF) that tells me that the paper loaded sensor is not working correctly. You can check to see if the sensor lever is stuck by opening the access door on top of the printer where the paper gets loaded, you will see a small black or white lever sticking up that gets pushed down by loading paper. If the lever is sticking up without any paper loaded and you are receiving the message then the sensor is faulty. If the lever is stuck in the down position the printer assumes that paper is loaded and you receive the message. At this point you can try to lift the lever to the upright position and the message should go away. If the lever does not stay up by itself you need service on the unit.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution.
I am an HP employee.
01-14-2012 08:52 AM
01-17-2012 09:08 AM
dqmcg provided a really good explanation of the issue and troubleshooting steps to try. If the issue persists after trying the troubleshooting steps then the paper sensor in the ADF is now malfunctioning. Has it ever worked before? Check where the paper sensor is and see if there are any debris or obstructions on where it gets triggered.
Click the white Kudos star to say thanks
Please mark Accept As Solution if it solves your problem
01-18-2012 09:55 AM
There is no obstruction. The paper sensor is in place and swings freely. There is nothing blocking anything in the ADF. It worked fine until there was an automatic driver update. I have used the ADF maybe 3 times; I almost always scan/fax/copy from the flatbed. Can still scan, but can't fax or copy. I'm pulling an Office Space with this **bleep** printer getting a Canon. Have also had it with the ink cartridges "running out" after printing 12 pages.