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Top Student
Posts: 6
Member Since: ‎07-02-2014
Message 1 of 3 (294 Views)

Why is my hp D110a suddenly not letting me select the Preferences option? I have had this printer for over a year and it has been fine until now. Have not recently changed anything with the computer or the printer or the internet server. It does not matter what I am trying to print from (Internet, Adobe pdf, email)--I am totally blocked.

 

I would like to print in black and white occasionally to save ink, but since I cannot select the Preferences option, I am forced to print in color, which it does fine.  Please tell me this is an easy fix!!

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Re: hp D110a

Hi there SHGraySmiley Happy Welcome to the forums!

 

I noticed your post about your preferences option no longer being available. I would like to know if you have tried Uninstalling the Printer Software and resintalling it?

 

Please try that and if you are running a Windows OS, try the HP Print and Scan Doctor.

 

If the issue still continues, let me know which OS you are running.

 

 

Thanks!

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HP Support Agent
Posts: 11,187
Member Since: ‎09-02-2013
Message 2 of 3 (275 Views)

Re: hp D110a

Hi there SHGraySmiley Happy Welcome to the forums!

 

I noticed your post about your preferences option no longer being available. I would like to know if you have tried Uninstalling the Printer Software and resintalling it?

 

Please try that and if you are running a Windows OS, try the HP Print and Scan Doctor.

 

If the issue still continues, let me know which OS you are running.

 

 

Thanks!

R a i n b o w 7☮☮☮

I work on behalf of HP


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Top Student
Posts: 6
Member Since: ‎07-02-2014
Message 3 of 3 (261 Views)

Re: hp D110a

Thank you Rainbow 7000 for replying so quickly to my question, on a holiday weekend no less!

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