HP Support Forums
Join in the conversation.
Search the Community
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.
hp K8600 officejet Pro Printer (286 Views)
10-24-2009 09:48 AM
I have an 18 month old unit that has printed less than 10,000 pages total. The print quality deteriorated recently and white streaks approx 1 inch apart appeared across the page in the direction of print-head travel. After replacing both printheads, numerous cleanings, realignments, and diagnostic printouts, the problem persists. HP Support looked at what I faxed them as an example of the problem and refused to warranty/replace the Blk/Yel printhead as it would not in their opinion fix the problem. They stated it was a "printer" problem and not a print-head problem. The cyan/magenta/yellow colors seem to be ok, only the black has gaps on the diagnostic printouts. Any thoughts? Did I get a lemon?